Mastering Statistical Process Control shows how to understand business or process performance more clearly and more effectively. This practical book is based on a rich and varied selection of case studies from across industry and commerce, including material from the manufacturing, extractive and service sectors. It will enable readers to understand how SPC can be used to maximum effect, and will deliver more effective monitoring, control and improvement in systems, processes and management. The common obstacle to successful use of SPC is getting bogged down with control charts, forgetting that visual representation of data is but a tool and not an end in itself. Mastering SPC demonstrates how statistical tools are applied and used in reality. This is a book that will open up the power of SPC for many: managers, quality professionals, engineers and analysts, as well as students, will welcome the clarity and explanation that it brings to understanding the use and benefit of SPC in a wide range of engineering, production and service situations. Key case studies include using SPC to: · Measure quality and human factors · Monitor process performance accurately over long periods · Develop best-practice benchmarks using control charts · Maximise profitability of fixed assets · Improve customer service and satisfaction

Key Features

* Shows how your business, process and profitability can benefit from process management and control * SPC is widely used and widely misunderstood. This is the only book to take an applications based approach to SPC * Ideal for managers, process engineers and quality personnel in both manufacturing and service sectors, as well as students of management, statistics, operations research, MBAs and Six Sigma candidates


Manufacturing engineers, process controllers, production engineers, service managers, quality managers, operations researchers, across a wide range of industries and organizations from extraction to processing to manufacturing to finishing, and the service sector. Also a core element of study at undergraduate and graduate level on courses relating to manufacturing and management, particularly MBAs.

Table of Contents

Part 1: Using & interpreting control charts; The old way: how & why moving averages mislead management; Part 2: Case Studies: Accounting for human error; Measuring quality & human factors; Measuring process performance accurately; Application of control charts to benchmarking; Coping with trends; Two metrics on the same chart; Analysing production data; Celto-Styrocell case study; Training analysis using SPC; Using charts to maximise usage; Analysis of incidents; Exam results; Teaching how to draw control charts; Plotting the results of consecutive phases on a single chart; Budget vs actual plotting; Using charts to improve customer service; Estimating the cost of poor performance; Methods of sampling in complex systems; SPC in context: SPC, Six Sigma & Quality Management; Part 3: The Basics of SPC; Constructing charts; Interpreting charts; Examples & exercises


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© 2005
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"SPC is a tremendously valuable tool for understanding the performance and capability of any process. We are using it as a basic building block in driving continuous improvement in the wide range of services we deliver. However, it can be very difficult to get managers and employees to buy into the concept and there is a real need for this practitioners "how to" book. It gives just enough theory to explain the "why" but concentrates on two important "hows" - how to construct charts and, more importantly, how to use them to drive performance improvement. Busy practitioners will appreciate the readable style as well as the case studies and I will certainly be recommending it to managers in my organisation." Ronald Skea, Organizational Development Manager, Dundee City Council