Marketing Research for Non-profit, Community and Creative Organizations

1st Edition

How to improve your product, find customers and effectively promote your message

Authors: Bonita Kolb
Paperback ISBN: 9780750687607
Imprint: Butterworth-Heinemann
Published Date: 30th June 2008
Page Count: 290


This product is currently not available for sale.


'Marketing Research for Non-profit, Community and Creative Organizations' is a comprehensive guide to conducting research methods within the non-profit sector. Highly practical, the purpose of the book is two-fold. Firstly, it aims to educate the readers on how research can be utilized to help their organization reach its goals. Secondly, it shows how to conduct different methods of research, including focus groups, interviews, projective techniques, observations and surveys, and how to use the findings of these to improve products, target customers and develop effective promotions.

Concise and well-structured, the text provides a step-by-step process to help the reader understand and apply the various research methodologies.

'Marketing Research for Non-profit, Community and Creative Organizations' is designed for students and will also be invaluable for managers working within non-profit or creative environments.

Key Features

  • A unique book focusing on research methods for the nonprofit community
  • Shows how to conduct a range of methods to improve performance
  • Takes the reader through a step-by-step process


This book has two market segments. The academic market would consist of marketing classes in nonprofit and arts management programs. It also could be used in social work degree programs as it covers research issues relating to community organizations. In addition degree programs in the creative industries such as tourism, design, sports and entertainment would find this book useful.

A secondary market for the book would be practitioners in the fields of arts management, nonprofit management, community development, travel/tourism and entertainment.

Table of Contents

1 Marketing research and the mission-centred organization: Introduction; The benefits of conducting marketing research; Marketing myths; Defining marketing and marketing research; Relationship between data, information and knowledge; Ethical and cultural considerations when conducting research; References; 2 The marketing research process: Introduction; The marketing research process; References; 3 Marketing research and cultural differences: Introduction; Defining culture; Translation issues when researching across cultural boundaries; Hofstede’s dimensions of culture; Ethical issues that need to be considered; References; 4 The research question: Introduction; The research question; Internal research process; The research proposal; The research industry; References; 5 Conducting secondary research: Introduction; Using secondary data at the start of the research process; Requirements of secondary data; Uses of secondary research; Sources of information; Secondary marketing research process; References; 6 Finding participants: Introduction; Qualitative and quantitative sampling; Qualitative sampling procedures; Statistical sampling; References; 7 Conducting focus groups: Introduction; Focus group methodology; Preparation of focus group methodology; Choosing a moderator; Handling group conflict; References; 8 Interviews: Introduction; Uses and rationale of interview research; Types of interviews; Preparing interview questions; Recruiting and screening participants for interviews; Interview logistics; References; 9 Projective and observational research; Introduction; Projective techniques; Types of projective techniques; Observational research; Observation research process; References; 10 Planning survey research: Introduction; Survey research; The survey research process; Writing questions and answers; Questionnaire layout; References; 11 Conducting surveys; Introduction; Survey research methods; Self-administer


No. of pages:
© Butterworth-Heinemann 2008
Paperback ISBN:

About the Author

Bonita Kolb

Affiliations and Expertise

Associate Professor of Business Lycoming College, Williamsport, PA, USA