Manual of Travel Agency Practice

3rd Edition

Authors: Gwenda Syratt Jane Archer
Paperback ISBN: 9780750656894
Imprint: Butterworth-Heinemann
Published Date: 22nd August 2003
Page Count: 248


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Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including:

  • Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them
  • The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it
  • Global distribution systems - how to make bookings, and the new windows-based environment
  • A full endorsement by Travel Weekly

The manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered.

Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA, UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable.

Key Features

  • Fully revised edition, absorbing the repurcussions of new technology within the industry.
  • Practical know-how for anyone seeking a career that involves travel agency work.
  • Clear and comprehensive - designed with the needs of the student in mind.


Undergraduate students in leisure and tourism courses; Professional travel agents or those working in the travel industry

Table of Contents

Foreword; Preface; Acknowledgments;Introduction; Package and group tours; Short breaks, special inerest holidays, theme parks, holiday centres, accomodation and theatre reservations; Coaching and incoming tourism; Cruising; Car rental; Ferry services and railways; Airlines; Technology; The internet; Insurance; Finance; Skills; Handling complaints; Solutions to exercises; Glossary; Index


No. of pages:
© Butterworth-Heinemann 2003
Paperback ISBN:

About the Author

Gwenda Syratt

Gwenda Syratt's authority to write this manual comes from a lifetime of experience in the travel industry, and by many qualifications. She has worked for major travel agencies both at home and abroad, and has also been highly active in education, lecturing on travel and tourism and not least by personal travel experience.

Affiliations and Expertise

Freelance Lecturer, UK

Jane Archer

Affiliations and Expertise

Now with Jane Archer, Freelance Journalist, Travel Weekly, UK


"With its comprehensive guide to selling everything from coaching and cruising to car rental and air tickets, this book tells you how to stay ahead of the pack." Martin Lane, Editor, Travel Weekly