Managing People

2nd Edition

Authors: Michael Riley
Paperback ISBN: 9780750645362
Imprint: Butterworth-Heinemann
Published Date: 3rd April 2000
Page Count: 240


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This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training.

Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay are inseparable from the skills of people management. In the new edition he extends his ideas on productivity so as to encompass its relationship with functional flexibility. In a similar manner, thinking about motivating people is extended to include modern ideas about commitment. We all loosely refer to peoples' attitude but here he shows the complexity that lies behind them. It is especially of relevance for managers with responsibility for personnel and training, and degree-level students will also find its non-prescriptive, user-friendly approach helpful.

Michael Riley has extensive experience in the hotel and tourism industry and communicates in a way that reflects that experience.

Key Features

Fully updated with three brand new chapters Practical, user-friendly approach from a key author in the field Ideal for both managers and students


Professionals in hotel and catering industry, Managers with responsibility for personnel and training, Degree-level students

Table of Contents

Introduction; People at work - The importance of a good start; Motivation; Negative behaviour; Groups and teams; Commitment, job satisfaction and empowerment; Understanding attitudes; Pay is never neutral; Organization and authority; Some useful techniques - Productivity; The measurement of labour turnover and labour stability; Recruitment and selection; Appraisal; Grievance and dispute management; Personnel administration; Labour cost management - How labour markets work; Hotel and catering labour markets; Overtime and labour costs; Pay administration; Wider issues - Pay and hours of work: legal constraints; Developing labour strategies; Index.


No. of pages:
© Butterworth-Heinemann 2000
Paperback ISBN:

About the Author

Michael Riley

Professor Riley is a specialist in labour market studies and Human Resource Management in Service Industries. Educated at Sussex and Essex Universities, he has written extensively on labour matters in the Tourism and Hospitality Industry. Before entering academic life he held senior appointments in industry. His research interests include labour productivity and the qualitative aspects of labour supply.

Affiliations and Expertise

Professor of Organizational Behaviour, Department of Management Studies for the Service Sector, University of Surrey.