Managing Operations

1st Edition

Authors: Bob Johnson Alan Hart
Paperback ISBN: 9780750638098
Imprint: Butterworth-Heinemann
Published Date: 31st July 1998
Page Count: 256


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Managing Operations is a concise guide to the fundamentals of operations management. Using examples and case studies from public, private and voluntary sector organizations, this book will enable managers to develop their competency to an excellent standard in an industrial or commercial setting.

As well as being very practically based, Managing Operations also provides the theory behind operations management.

The book is based on the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at level 4. It is particularly suitable for managers on the Certificate in Management, or Part 1 of the Diploma, especially those accredited by the IM and Edexcel.

Managing Operations is part of the highly successful series of textbooks for managers which cover the knowledge and understanding required as part of any competency-based management programme. The books cover the three main levels of management: supervisory/first-line management (NVQ level 3), middle management (Certificate/NVQ level 4) and senior management (Diploma/NVQ level 5). Also included are titles which cover management issues in particular sectors, such as schools or the public sector, in more depth. You will find a full listing of other titles available at the front of this book.

Bob Johnson is a freelance management consultant and trainer with extensive experience of the retail, service, government and voluntary sectors. He has managed operations in the sales, marketing, purchasing, training and consultancy functions.

Key Features

Concise guide to the basics of operations management Includes examples of best practice from from public, private and voluntary sector organizations Linked to the MCI standards


Suitable for managers on Certificate in Management programmes or Part 1 of Diploma in Management Programmes accredited by BTEC or CNAA. Will support any competency-based management programmes, especially NVQ/SVQs.

Table of Contents

Introduction - what is operations management?; operations - the engine of the business; the organizational context; managing resources; the voice of the customer; managing quality; health, safety, and productivity?; monitoring and control; continuous improvement; managing change; managing people


No. of pages:
© Butterworth-Heinemann 1998
Paperback ISBN:

About the Author

Bob Johnson

Affiliations and Expertise

A management consultant and trainer and author of the highly successful first edition of this text.

Alan Hart

Affiliations and Expertise

Lancaster and Morecambe College