Managing Information

3rd Edition

Authors: David A Wilson
Paperback ISBN: 9780750656214
Imprint: Butterworth-Heinemann
Published Date: 31st May 2002
Page Count: 288


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Table of Contents

Series editor's preface; Preface; The difference information can make; How organizations handle information; Information and personal effectiveness; Computers, programs and communications; Moulding the system to your needs; Information around the world and into the future; Glossary; Appendix; Index.


'Managing Information' describes how successful organizations make best use of information and knowledge - the key resources in business. It explains why information technology is essential for the management of business processes, and should be central to any business strategy.

This updated edition provides a compelling rationale for organizations to use appropriate systems, and for individuals to acquire the skills to manage and use the systems. It describes how computer systems continue to evolve to meet business needs, and provides examples and exercises to help readers develop their skills. There is a new emphasis on the Internet - how to use it to keep up to date with the latest business issues, and how teams can communicate and collaborate with intranets.

All of the most common sub-systems are described and explained, including Enterprise Resource Planning (ERP), Business-to-Business (B2B), Business-to-Consumer (B2C), Supply Chain Management (SCM), Customer Relationship Management (CRM) and Enterprise Application Integration (EAI). The latest developments are described, including services available through the Internet from Application Service Providers (ASP), collaborative commerce and Business Process Management (BPM).

There are introductory and more advanced computer exercises to consolidate learning and demonstrate how to acquire, store, organize and present information, using Word, Excel, PowerPoint and Explorer.

Key Features

Includes references, further reading and relevant web sites at the end of each chapter Explains the basics using real life examples Deals with the crucial relationship between information and personal effectiveness


The 'Using Information' diploma level course from the Chartered Institute of Management. Courses on Management Information Systems in Business Studies Departments and in Computing Departments.


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About the Authors

David A Wilson Author

Affiliations and Expertise

Writer and Visiting Lecturer, School of Business, Oxford Brookes University