Management by Process

1st Edition

A practical road-map to sustainable Business Process Management

Authors: John Jeston Johan Nelis
Paperback ISBN: 9780750687614
Imprint: Butterworth-Heinemann
Published Date: 14th April 2008
Page Count: 322


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Business Processes are one of the critical drivers for any organisation in realizing their organizational strategic objectives. This means that management must constantly review and realign organizational processes to reflect the massively unfixed nature of business demands, such as changing market circumstances; the changing demands of new customer and existing customers; new products and pricing; changes in strategy; and linking processes to new partners and suppliers.

Establishing and maintaining a process-focused organization is critical as organizations are pressured to keep achieving further growth and profitability, preferably in double digits, whilst the avenues available for achieving this growth are getting more and more restricted due to legislation, global competition and saturation in the market place. This highly accessible book provides a clear and thorough exposition of the six key dimensions necessary for the creation of a process-focused organization: process governance strategic alignment methods (execution/implementation) people culture technology.

Each of these critical Dimensions are given a systematic and revealing treatment, examining each Dimension in terms of: Importance Key trends in this area Elements that comprise the dimension Detailed description of the elements that comprise the ideal or visionary position * Road map of how to get there from various starting positions.

Key Features

  • Encompasses best practices and an overview of the most important tools and methods
  • Provides case studies of success and failure and a practical and logical approach to the implementation of a BPM solution
  • Easy-to-read to gain a full understanding of BPM and easy-to-use as a reference tool during projects


Senior business executives and business line managers, Process directors and project managers, Chief Process Officers, Chief Operating Officers, Chief Information Officers, Chief Technical Officers , Business and IT managers. Secondary market for students studying Business Process Management.

Table of Contents

Table of Contents Contributors Foreword Preface Acknowledgements How to read this book Part I Overview and case studies Chapter 1 Importance of business processes Chapter 2 Case studies: Introduction Citibank Germany Nedbank South Africa Wealth management organization Aveant Home Care Part II Management by Process: A roadmap to sustainable BPM Chapter 3 Introduction Chapter 4 Process leadership Chapter 5 Process governance Chapter 6 Process performance Chapter 7 Strategic alignment Chapter 8 People capability Chapter 9 Project execution Chapter 10 Future of BPM Part III Appendices Appendix A: Process leadership Appendix B: Process governance Appendix C: People capability Appendix D: Technology References and bibliography Index


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About the Author

John Jeston

John Jeston has extensive experience in the business and IT industries, where for over 30 years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.

Affiliations and Expertise

manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.

Johan Nelis

Johan Nelis has international experience as a hands-on Business Process Management Consultant. He established and managed a BPM practice of 30 consultants in the Netherlands. He established the Dutch BPM Forum. He is Lead Consultant at a BPM consultancy, where he provides strategic advice on business process services and supervises a team of BPM consultants.

Affiliations and Expertise

Founding member and Vice Chairman of the Dutch Business Process Management Forum; Coordinator for the United Nations Industrial Development Organization; Business Process Management Consultant.