Making IT Count

1st Edition

Strategy, Delivery, Infrastructure

Authors: Nancy Olson Leslie Willcocks Peter Petherbridge
Paperback ISBN: 9780750648219
Imprint: Butterworth-Heinemann
Published Date: 7th August 2002
Page Count: 288


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Table of Contents

Strategy, IT and the strange case of missing business value; Plotting the course: where we need to be; Baselining the enterprise; Putting the pieces together: getting IT from A to B; Dealing with the IT strategy navigation challenge; Delivering sourcing strategy for IT and eBusiness; Change and delivery (1): mobilizing the organization; Change and delivery (2): managing IT-based business innovation; Delivering business strategy: the criticality of infrastructure; Index.


'Making IT Count: from strategy to implementation' focuses on the practical elements of delivering Information Technology strategy. Studies regularly show that over half of Information Technology strategies are never implemented, or are unsuccessful in delivering the desired results, and that a significant percentage of strategies implemented were never in the original plans. The linkage between strategy development and delivery needs a very clear focus; this is the key topic that the authors address.

The book highlights eight major fallacies in managing IT, and eighteen better practices. It then details how to draw up strategy, instigate navigation techniques and make sourcing decisions. Change and delivery are a major focus, as is infrastructure development. Caselets and full length case studies of organizations such as General Electric, Siemens, Colonial Mutual, Charles Schwab, Macquarie Bank, ICI, United Airlines, Norwich Union, Walgreens and Dell and have been included to show how strategies have been successfully implemented and managed.

Key Features

Shows practitioners how to actually carry out, develop and implement an Information Technology strategy Contains "caselets" and full case studies of recent successful implementations of Information Technology strategies by organizationsAuthors combine a wealth of experience and expertise to provide practical guidance to professionals


Senior IT management and consultants involved in, or responsible for, the development or governance of IT strategy and its implementation and on-going management. Business managers and executives. Academic programmes with a practitioner orientation including MBAs and degrees in computer science.


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About the Authors

Nancy Olson Author

Nancy Olson is a highly experienced practitioner, who has also worked for several major consultancies, designing strategies and delivering e-business and ERP projects across sectors. She is CEO of the IT service firm Information Matters.

Affiliations and Expertise

Principal Consultant with InFact Consulting designing strategies and delivering e-business and ERP projects.

Leslie Willcocks Author

Andersen Professor of Information Management and E-Business at Warwick University Business School, UK. Associate Fellow at Templeton College, Oxford and holds visiting chairs at Erasmus and Melbourne Universities.

Affiliations and Expertise

Andersen Professor of Information Management and E-Business at Warwick University Business School, UK.

Peter Petherbridge Author

Affiliations and Expertise

Adjunct Professor at Swinburne University of Technology, Melbourne, and has over 25 years senior management experience in the IT industry, including with Coles Myer, and as CEO of Emerge, an e-business incubator.