Making Enterprise Information Management (EIM) Work for Business - 1st Edition - ISBN: 9780123756954, 9780123756961

Making Enterprise Information Management (EIM) Work for Business

1st Edition

A Guide to Understanding Information as an Asset

Authors: John Ladley
eBook ISBN: 9780123756961
Paperback ISBN: 9780123756954
Imprint: Morgan Kaufmann
Published Date: 25th May 2010
Page Count: 552
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Description

Making Enterprise Information Management (EIM) Work for Business: A Guide to Understanding Information as an Asset provides a comprehensive discussion of EIM. It endeavors to explain information asset management and place it into a pragmatic, focused, and relevant light.

The book is organized into two parts. Part 1 provides the material required to sell, understand, and validate the EIM program. It explains concepts such as treating Information, Data, and Content as true assets; information management maturity; and how EIM affects organizations. It also reviews the basic process that builds and maintains an EIM program, including two case studies that provide a birds-eye view of the products of the EIM program. Part 2 deals with the methods and artifacts necessary to maintain EIM and have the business manage information. Along with overviews of Information Asset concepts and the EIM process, it discusses how to initiate an EIM program and the necessary building blocks to manage the changes to managed data and content.

Key Features

  • Organizes information modularly, so you can delve directly into the topics that you need to understand
  • Based in reality with practical case studies and a focus on getting the job done, even when confronted with tight budgets, resistant stakeholders, and security and compliance issues
  • Includes applicatory templates, examples, and advice for executing every step of an EIM program

Readership

Upper-level Data Management Professionals. This includes CxO’s (especially CIO’s and CKO’s) and project-related staff (such as Data and Enterprise Architects) devoted to the practice of managing data and information to support business strategies.

Table of Contents


Preface

Acknowledgment

About the Author

Introduction

Chapter 1 The Asset Called Information

Formal Asset Treatment

EIM and IAM Explained

An Example

Content as Lubricant

Content as Fuel

Change

Definitions to Go Forward

Value Proposition Please

EIM Vision

Summary

Chapter 2 Exploring the Challenges

Gloomy Scenarios, Tipping Points, and Flat Worlds

Gloomy Scenarios

Tipping Points

Flat worlds and Other New Challenges

The Dominant Issues

How Does Asset Treatment Deal with These?

A Day in the Life

Avoiding the Scenarios

Convergence

Principles

Value

Summary

Chapter 3 Information Management Maturity

IMM — Basic Way to Look at Usage

Perspectives on Maturity

Usage and Content Basis

Capability Basis

Organization Basis

Assessment Instruments

Summary

Chapter 4 The Business Model

EIM — The Business Model

EIM Building Blocks

EIM Program Fundamentals

The Combined View — "A Day-in-the-Life"

EIM Organization

Do Right Things — The Things — Do Things Right

Logistics

Summary

Chapter 5 EIM Alignment

How Do EIM Objectives Tie to Business Goals?

Transparency and Planning

Turning Business Objectives into EIM Drivers

Aligning EIM Program Objectives

Summary

Chapter 6 A Case for the Case

Complementing Business Alignment

The IVC — Lets Beat up Another Metaphor!

Other Aspects of the Sell

Key IT and Business Considerations

Components of the Case for the Case

Vision

Risk Statements

Business Alignment

Costs of Data Quality

Costs of Missed Opportunities

Obstacles, Impacts and Changes

Presentation of the Case

Summary

Chapter 7 The EIM Business Case

Alignment

ROI

Nuts and Bolts — Business Area

Nuts and Bolts — IT Efficiency Area

Nuts and Bolts — Risk Management Area

Summary

Chapter 8 The Economic Conundrum of Information

Relative Methods

Summary

Chapter 9 An Overview of the Process

Assessments — Understanding Capability and Readiness

Alignment — Aligning EIM to the Business

Vision — Create the Vision Day in the Life

Business Model — EIM and Business Impact

Architectures — The Blueprint for EIM

Road Map — The Roll-out Strategy to Achieve IAM

Sustaining — Keep EIM Adding Value, Change your Behavior, and Manage Behavior

Summary

Chapter 10 Sustaining EIM and Culture Change

Common EIM Scenarios

Industry A — Energy

Industry B — Retail

Industry C — Government Agency

Root Causes

Human Behavior

Formal Change Management

A Little More About Resistance

A Basic Change Management Process

Build the Change Team

Conduct an Analysis of the Projects Potential Impact on the Organization

Build a Strong Sponsorship Coalition in Support of EIM

Plan and Execute a Comprehensive Change Strategy

Communications — A Few Thoughts

Business Case for Change Management

Organization Charts, Roles, and Responsibilities

Summary

Chapter 11 Sustain EIM and Business Alignment

Measuring EIM and IAM

Measuring Business Results

Key Performance Indicators (KPIs)

Pro Forma or Potential Risk Metrics

Measuring EIM Success

Data Quality

EIM/IAM Efficiency Metrics

Data Governance Metrics for Sustaining

EIM Progress Metrics

Measuring the Pro Forma Value of Content

Generally Accepted Information Principles™

Revisiting Business Alignment

Ongoing Activity

Summary

Chapter 12 Sustaining EIM and the Organization

Executive Considerations for EIM

Accountability

Data Governance

Organization Charts

Who is Affected?

Organization Chart Creativity

Controls and Compliance

Summary

Chapter 13 Placing EIM into Real Context

Case Studies

Case Study — UBETCHA Insurance

Background for UIC

UIC Case Approach

Facts from Data Collection

EIM Assessments

EIM Alignment

EIM Vision

EIM Business Model

EIM Architecture

EIM Road Map

EIM Sustaining Plan

Case Study — Farfel Emporium

Farfel Emporiums Background

Farfel Emporiums Case Approach

Facts from Data Collection

EIM Assessments

EIM Alignment

EIM Vision

EIM Business Model

EIM Architecture

EIM Road Map

EIM Sustaining Plan

Summary

Chapter 14 Final Words for Part 1

Top Three Success Factors for EIM

Top Five EIM Concepts

Summary

Chapter 15 Introduction to Part 2: EIM Overview for Managers

Make It So

Information Asset Management

Philosophies and Principles

Enterprise Information Management

What Does it Look Like?

Summary

Chapter 16 EIM Program Design Overview

The Nature of EIM Development

Our EIM Methodology Structure

High-Level View of the EIM Design and Deployment Process

EIM Process Concepts

The Cumulative, Living Flow of EIM Work Products

The Concept of Auditable Design

EIM Deliverables

EIM Methodology Examples

Summary

Chapter 17 Initiating the EIM Program Design

Initiation

More on the Type of Assessment

A Moment for Consultants

Sometime you Have to Sell EIM to Sell EIM

Some Helpful Topics

Factors in Customizing the Approach

Major Deliverables from Initiation

The EIM Team

Analyst Functions

Modeling and Artifact Functions

EIM Program Manager(s)

EIM Leadership

Rough Estimates

Summary

Chapter 18 How to Read the Phase Chapters

Chapter 19 Assessments

Activity: Information Maturity

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Change Capacity

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Business Readiness

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Data and Content Quality Assessment

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Collaborative Readiness

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Summary

Chapter 20 Alignment

Activity: Business Discovery

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Business Information Levers

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Business Alignment

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Preliminary Business Case

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Summary

Chapter 21 Vision for EIM

Activity: Business EIM Vision

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Preliminary Business Information Requirements (BIRs)

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Preliminary Business Model

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: EIM Business Case

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Summary

Chapter 22 Business Model

Activity: Refined Business Model

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Business Metrics and BIR Model

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Detailed Scenarios/Usage

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Preliminary Information Taxonomy

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Summary

Chapter 23 Architecture Part 1

Activity: Enterprise Metrics Architecture

Metrics and Information Requirements Characteristics

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Information Applications Frameworks

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Business Data and Content Management Architecture

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output — Farfel

Summary

Chapter 24 Architecture Part 2

Activity: Data Governance Architecture

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Information Value Chain Architecture

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Data Quality Architecture

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Summary

Chapter 25 Architecture Part 3

Activity: Community/Social Network Architecture

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Enterprise Taxonomy

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Summary

Chapter 26 Road Map

Activity: Applications Road Map

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: EIM Organization

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Data Governance Roll Out

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Activity: Sustaining Requirements

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Summary

Chapter 27 Sustaining EIM

Activity: Sustaining Activity

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: Organizational Roll Out

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: EIM Progress Metrics

Activity Summary

Business Benefits and Ramifications

Approach Considerations

Sample Output

Activity: EIM Program Management

Activity Summary

Business Benefits and Ramifications

Chapter 28 Measuring EIM and the Value of Information

Metrics for EIM

Financial Valuations

Accounting Primer

The Subjective Value Technique

Summary

Chapter 29 Down the Road

Periodic Road Map Refresh

Revisiting Business Alignment

Sustaining Requirements

Architecture Element Changes

Improvement in IMM

New Organization Behaviors

New Elements for EIM

Summary

Old State

Middle Transition State

New State

Chapter 30 Final Word

EIM Building Blocks Redux

Business Model

Information Handling and Use

Information Life Cycle

Applications

Technology

Organization

Compliance

Enterprise DNA

Culture

Governance

Managed Content

Summary

Appendix A Initiation Phase Summary and Work Products

Appendix B Assessment Phase Summary and Work Products

Appendix C Alignment Phase Summary and Work Products

Appendix D Vision Phase Summary and Work Products

Appendix E Business Model Phase Summary and Work Products

Appendix F Architectures Phase Summary and Work Products

Appendix G Road Map Phase Summary and Work Products

Appendix H Sustaining Phase Summary and Work Products

EIM Topics Bibliography

Index




Details

No. of pages:
552
Language:
English
Copyright:
© Morgan Kaufmann 2010
Published:
Imprint:
Morgan Kaufmann
eBook ISBN:
9780123756961
Paperback ISBN:
9780123756954

About the Author

John Ladley

John Ladley is currently the Principal of IMCue Solutions, a consultancy that focuses on providing high value EIM advisory services to CXOs, and IT vendors. He has also editor of the Data Strategy Journal.

Affiliations and Expertise

Principal of IMCue Solutions, Editor of the Data Strategy Journal

Reviews

"No one that I know of has attempted to deliver a true business perspective of EIM. And few people are qualified to do so. John is one of them."—Wayne Eckerson, Director, TDWI Research

"The idea of information as an asset and the ability to manage it as such is extremely important right now. Not a lot of people know how to do it, but John Ladley is one who does." —Danette McGilvray, author of Executing Data Quality Projects

"Ladley, the author of Making EIM Work for Business -- A Guide to Managing Information as an Asset (2010, Morgan Kaufmann), has spoken and written widely on the topics of data governance and enterprise information management. He has 30 years of experience helping both IT and business leaders to better plan and manage information and projects. Ladley recently spoke at a TDWI Webinar on Data Governance for Business Leaders."--Interviewed on TDWI.com

"This comprehensive guide to Enterprise Information Management (EIM) provides executives and information managers with both a firm theoretical rationale for developing holistic information systems that value knowledge as a business asset, as well as practical information on the development of robust, scalable systems for providing dynamic and deep business intelligence. The volume provides case studies and practical tutorials for developing both the IT infrastructure required but also for creating a culture that values, and can effectively use, the products delivered. Ladley is an experienced information management expert and EIM consultant."--SciTech Book News