Why is it so important to measure learning and performance; How to develop objectives and plan for the evaluation; How to design learning measures; How to test measures for reliability and validity; How to analyze learning data; How to ensure learning transfers to job performance; How to design job performance measures; How to analyze performance data; How to link results to conclusions and recommendations; How to effectively present evaluation results; Now what? How to maximize evaluation results; Appendix A: Example action Plans; Appendix B: Example follow-up questionnaires; Appendix C: Focus group tools; Index.
While return-on-investment measurement programs have gained wide acceptance and popularity over the last few years, two key components to successful program evaluation are often neglected: learning and performance evaluation.
This book provides a step-by-step approach for developing learning and performance measures and a method for analyzing and reporting results. The easy to use format serves as a quick reference—featuring the necessary checklists to evaluate the situation and tools for immediate application in a number of organizational settings—sales, leadership, and technical. It will prove an invaluable resource for anyone involved in training, HRD, human resource measurement and evaluation, and performance improvement.
provides a step-by-step approach for developing learning and performance measures and a method for analyzing and reporting results
A new addition to the highly successful Improving Human Performance Series
Human Resource professionals; Trainers; HR instructors; HRM students and practitioners
- No. of pages:
- © Butterworth-Heinemann 2002
- 21st December 2001
- Hardcover ISBN:
"Linking Learning and Performance, written in an easy conversational tone, delights the reader with many useful tools, tips, techniques, and examples. An exceptional handbook sure to answer the learning and application evaluation needs of beginner and seasoned practitioner alike. A solid contribution to measuring human capital performance on the balanced scorecard." Gwendolyn G. Berthiez Organizational Development & Effectiveness Consultant, Raytheon Missile Systems "Practitioners have often selected between measuring learning or job performance, seldom both. Toni Hodges' book breaks down that artificial barrier and does much to improve HRD accountability in organizations." Ronald L. Jacobs, Ph.D. Professor, Workforce Development and Education, The Ohio State University "This book provides practical tools and checklists that can be easily implemented by novice and experienced evaluators alike. Toni has provided a comprehensive, easy-to-use resource that lays out the necessary steps to successfully design and implement evaluation strategies to measure the business results for a variety of HRD initiatives." Mike Sullivan Staff Manager, Allstate Insurance Company "In this book, Toni Hodges has done an outstanding job of showing how a Workplace Learning and Performance professional can measure learning. A key strength of this book is its practical, step-by-step approach to measuring learning and on-the-job performance. This is a must-have book for any serious-minded WLP professional at this time of growing accountability for people in this field." William J. Rothwell, Ph.D., SPHR Professor, The Pennsylvania State University
With more than seventeen years of experience working in behavioral analysis, systems engineering, and the communications field, Toni Hodges managed measurement and evaluations for the Verizon Workforce Development Group and established corporate standards and policies for HRD program evaluations. She conducts workshops on the latest evaluation techniques and ROI measurement programs worldwide. She is President of the ROI Network and received the 2000 Practitioner of the Year Award from that group. Toni has authored many articles and edited a casebook on ROI Analysis called Measuring Learning and Performance (ASTD In Action Series, 1999.)
American Society for Training and Development; ROI Network;