Part 1 The case study as a research tool: Why use the case study method? Case study basics; Utilizing the case study approach for program evaluation. Part 2 Valdosta State University student case studies: Special funding: Use it or lose it; Employee training; Censorship issues; Hiring decisions; To terminate or not to terminate, that is the question; Privacy issues; A question of service: A case study of a bookmobile incident; Here’s the new library, where are the staff? Can you teach an old dog new tricks? Conclusion.