Aircraft maintenance, repair and overhaul (MRO) requires unique information technology to meet the challenges set by today’s aviation industry. How do IT services relate to aircraft MRO, and how may IT be leveraged in the future?

Leveraging Information Technology for Optimal Aircraft Maintenance, Repair and Overhaul (MRO) responds to these questions, and describes the background of current trends in the industry, where airlines are tending to retain aircraft longer on the one hand, and rapidly introducing new genres of aircraft such as the A380 and B787, on the other. This book provides industry professionals and students of aviation MRO with the necessary principles, approaches and tools to respond effectively and efficiently to the constant development of new technologies, both in general and within the aviation MRO profession. This book is designed as a primer on IT services for aircraft engineering professionals and a handbook for IT professionals servicing this niche industry, highlighting the unique information requirements for aviation MRO and delving into detailed aspects of information needs from within the industry.

Key Features

  • Provides practical and realistic solutions to real-world problems
  • Presents a global perspective of the industry and its relationship with dynamic information technology
  • Written by a highly knowledgeable and hands on practitioner in this niche field of Aircraft Maintenance


Aviation industry, aircraft engineering, and IT professionals; students of aircraft maintenance.

Table of Contents

List of figures and table

List of abbreviations



About the author



Chapter 1: An overview of aircraft maintenance


1.1 Aircraft maintenance process

1.2 Maintenance objectives

1.3 Aircraft maintenance strategies

1.4 The maintenance organisations

1.5 Regulatory compliance

1.6 Conclusion


Chapter 2: The business of maintaining aircraft


2.1 The aviation MRO market overview

2.2 Customers – who are they?

2.3 Demand and capacity planning

2.4 Service offerings

2.5 Customer orders and contracts

2.6 Order commitment and fulfilment

2.7 Invoicing

2.8 Warranty in the world of aircraft maintenance

2.9 Customer care

2.10 Conclusion


Chapter 3: Aircraft maintenance paradigm


3.1 The paradigm

3.2 Life cycle of a commercial aircraft

3.3 Airframe maintenance life cycle

3.4 Aircraft engine maintenance life cycle

3.5 Aircraft components maintenance life cycle

3.6 Ground support equipment/fleet (GSE/F) maintenance life cycle

3.7 Manage materials and logistics

3.8 Manage finance

3.9 Manage human resources

3.10 Manage facilities

3.11 Manage continuous improvements

3.12 CASS (Continuing Analysis and Surveillance System)

3.13 Manage environment

3.14 Manage information technology

3.15 Manage external relationships

3.16 Manufacture aircraft parts

3.17 Organisation structure

3.18 Summary


Chapter 4: Aviation MRO organisations’ challenge to the IT industry


4.1 Too many aviation MRO standards and lack of them

4.2 The conundrum of ownership

4.3 Forecasti


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© 2012
Woodhead Publishing
eBook ISBN:
Print ISBN:
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About the author

Anant Sahay

Anant Sahay is an experienced IT professional who has worked in the Commercial Aviation industry since 1982. He has hands on experience in strategic planning, execution and delivery of IT solutions for aircraft MRO. Anant is a PMI certified Project Management Professional (PMP) as well a TOGAF Certified Enterprise Architect and has until recently worked with IBM Australia as a Senior Managing Consultant and Subject Matter Expert on Aviation MRO in support of IBM’s global initiatives. Anant has been associated with a number of airlines either as an employee or as a consultant. He holds a Production Engineering degree, and an MBA.