Description

The key focus of this book is to integrate elements of information and knowledge management, together with the business process and intellectual capital. The book questions some of the fundamental concepts and principles currently used to manage information that revolve around business processes. Specifically, it addresses the argument to more effectively evaluate the contributions of human and systems capital (which are defined) to a process, highlighting the need to make more conscious decisions about what role each will perform in the developed process.

Key Features

  • Covers the integration of the intellectual capital with business processes
  • Provides practical guidance on analysis of the complete business process (including products and customers) from a human and systems capital perspective
  • Provides practical frameworks that enable readers to implement the suggested strategies regarding the development of intellectual capital round business processes, which are explained throughout the book

Readership

Individuals in a service provision environment who are responsible for change and/or effective business processes.

Table of Contents

Intellectual capital and associated definitions; Human capital; Systems capital; The process jigsaw; Applying the framework to the process; Managing expectations; Maximising potential.

Details

No. of pages:
172
Language:
English
Copyright:
© 2007
Published:
Imprint:
Chandos Publishing
Electronic ISBN:
9781780631950
Print ISBN:
9781843341055
Print ISBN:
9781843341048

About the author

Liz Taylor

Liz Taylor has worked in the knowledge and information management field for the past eight years.