Kinn's The Medical Assistant - 11th Edition

Kinn's The Medical Assistant

11th Edition

An Applied Learning Approach

Authors: Deborah Proctor Alexandra Adams
Imprint: Saunders

Table of Contents


1. Becoming a Successful Student

2. The Healthcare Industry

Unit One: Introduction to Medical Assisting

3. The Medical Assisting Profession

4. Professional Behavior in the Workplace

5. Interpersonal Skills and Human Behavior

6. Medicine and Ethics

7. Medicine and Law

Unit Two: Administrative Medical Assisting

8. Computer Concepts

9. Telephone Techniques

10. Scheduling Appointments

11. Patient Reception and Processing

12. Office Environment and Daily Operations

13. Written Communications and Mail Processing

Unit Three: Health Information in the Medical Office

14. The Paper Medical Record (formerly Medical Records Management)

15. The Electronic Medical Record

16. Health Information Management

17. Privacy in the Physician's Office

Unit Four: Billing and Coding Procedures

18. Basics of Diagnostic Coding

19. Basics of Procedural Coding

20. Basics of Health Insurance

21. The Health Insurance Claim Form

22. Professional Fees, Billing, and Collecting

Unit Five: Financial and Practice Management

23. Banking Services and Procedures

24. Management of Practice Finances

25. Medical Practice Management and Human Resources

26. Medical Practice Marketing and Customer Service

Unit Six: Fundamentals of Clinical Medical Assisting

27. Infection Control

28. Patient Assessment

29. Patient Education

30. Nutrition and Health Promotion

31. Vital Signs

32. Assisting with the Primary Physical Examination

Unit Seven: Assisting with Medications

33. Principles of Pharmacology

34. Pharmacology Math

35. Administerin


The most comprehensive medical assisting resource available, Kinn's The Medical Assistant, 11th Edition provides unparalleled coverage of the practical, real-world administrative and clinical skills essential to your success in health care. Kinn's 11th Edition combines current, reliable content with innovative support tools to deliver an engaging learning experience and help you confidently prepare for today's competitive job market.

Key Features

  • Study more effectively with detailed Learning Objectives, Vocabulary terms and definitions, and Connections icons that link important concepts in the text to corresponding exercises and activities throughout the companion Evolve Resources website and Study Guide & Procedure Checklist Manual.
  • Apply what you learn to realistic administrative and clinical situations through an Applied Learning Approach that integrates case studies at the beginning and end of each chapter.
  • Master key skills and clinical procedures through step-by-step instructions and full-color illustrations that clarify techniques.
  • Confidently meet national medical assisting standards with clearly identified objectives and competencies incorporated throughout the text.
  • Sharpen your analytical skills and test your understanding of key concepts with critical thinking exercises.
  • Understand the importance of patient privacy with the information highlighted in helpful HIPAA boxes.


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About the Authors

Deborah Proctor Author

Affiliations and Expertise

Professor and Director, Medical Assisting Program, Butler County Community College, Butler, PA

Alexandra Adams Author

Affiliations and Expertise

Adjunct Instructor, Everest College, Arlington Midcities Campus, Arlington, TX; Professional Writer, Grand Prairie, TX; Formerly, Director of Admissions, Parker College of Chiropractic, Dallas, TX; Formerly, Program Director, Medical Assisting/HIM Programs, Ultrasound Diagnostic School, Irving, TX