Kinn's The Administrative Medical Assistant

The most comprehensive front office medical assisting resource available, Kinn's The Administrative Medical Assistant, 7th Edition provides unparalleled coverage of the practical, real-world administrative skills essential to your success in the health care office. This thoroughly updated, fully modernized edition combines current, reliable content with innovative support tools to deliver an engaging learning experience and help you confidently prepare for today's competitive job market.

• Apply what you learn to realistic administrative situations through an Applied Learning Approach that integrates case studies at the beginning and end of each chapter.
• Study more effectively with detailed Learning Objectives, Vocabulary terms and definitions, and Connections icons that link important concepts in the text to corresponding exercises and activities throughout the companion Evolve Resources website and Study Guide & Procedure Checklist Manual.
• Confidently meet national medical assisting standards with clearly identified objectives and competencies incorporated throughout the text.
• Master key skills through step-by-step instructions and full-color illustrations that clarify procedures.
• Sharpen your analytical skills and test your understanding of important concepts with critical thinking exercises.
• Understand the importance of patient privacy with the information highlighted in helpful HIPAA boxes.

Introduction

1. Becoming a Successful Student
2. The Healthcare Industry

Unit One: Introduction to Medical Assisting

3. The Medical Assisting Profession
4. Professional Behavior in the Workplace
5. Interpersonal Skills and Human Behavior
6. Medicine and Ethics
7. Medicine and Law

Unit Two: Administrative Medical Assisting

8. Computer Concepts
9. Telephone Techniques
10. Scheduling Appointments
11. Patient Reception and Processing
12. Office Environment and Daily Operations
13. Written Communications and Mail Processing

Unit Three: Health Information in the Medical Office

14. The Paper Medical Record (formerly Medical Records Management)
15. The Electronic Medical Record
16. Health Information Management
17. Privacy in the PhysicianÕs Office

Unit Four: Billing and Coding Procedures

18. Basics of Diagnostic Coding
19. Basics of Procedure Coding
20. Basics of Health Insurance
21. The Health Insurance Claim Form
22. Professional Fees, Billing, and Collecting

Unit Five: Financial and Practice Management

23. Banking Services and Procedures
24. Management of Practice Finances
25. Medical Practice Management and Human Resources
26. Medical Practice Marketing and Customer Service

Unit Six: Assisting with Medical Specialties

27. Assisting with Medical Emergencies

Unit Seven: Career Development

28. Career Development and Life Skills

Procedure Checklists

English-Spanish Terms