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IT Manager’s Handbook: The Business Edition is a MUST-HAVE guide for the advancing technology professional who is looking to move up into a supervisory role, and is ideal for ne… Read more
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1. The Role of an IT Manager 1.1 Just Exactly What Does an IT Manager Do?1.2 Managers in General1.3 The Strategic Value of the IT Department1.4 Develop an IT Strategy2. Managing your IT Team2.1 Keeping Employees Focused2.2 Avoiding Burnout2.3 Employee Training2.4 Performance Reviews3. Staffing your IT Team3.1 Why IT Managers Need to Deal with Hiring People3.2 Write a Position Description3.3 Recruiters3.4 Selecting Candidates3.5 Outsourcing and Offshore Outsourcing4. Key Principles of Project Management4.1 Projects and "Project Management": A Quick Overview4.2 Phase One: Scope the Project4.3 Phase Two: Develop a Project Plan4.4 Phase Three: Launch the Project4.5 Phase Four: Track the Project’s Progress4.6 Phase Five: Close Out the Project4.7 Decision-Making Techniques4.8 What to Do If/When the Project Gets Off Track4.9 Useful Project Management Techniques4.10 Funding Projects4.11 Multiple Projects: How to Juggle Well4.12 Dealing with Non-IT Departments on a Project5. Changing Companies5.1 The First Day5.2 The First Month5.3 Two IT Departments: What Happens if Your Company Merges with Another?6. Budgeting6.1 The Budgeting Process6.2 The Difference between Capital vs. Operating Expense Items6.3 Lease vs. Buy: Which One Is Better?6.4 Other Budgeting Factors to Consider7. How to Deal with Vendors 7.1 Dealing with Vendors7.2 Key Evaluation Metrics7.3 Getting Current Information7.4 Purchasing Sources8. IT Compliance and Control Issues8.1 The Importance of Compliance to IT8.2 The Rules8.3 How to Comply with the Rules8.4 Hidden Benefits of Complying with the Rules8.5 Methodologies and Frameworks8.6 It’s Not Just Regulatory Compliance8.7 Additional ReferencesBibliographyGlossaryIndex
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