IT Manager's Handbook: The Business Edition

IT Manager's Handbook: The Business Edition

1st Edition - September 25, 2009

Write a review

  • Authors: Bill Holtsnider, Brian Jaffe
  • eBook ISBN: 9780123751119
  • Paperback ISBN: 9780123751102

Purchase options

Purchase options
DRM-free (Mobi, PDF, EPub)
Sales tax will be calculated at check-out

Institutional Subscription

Free Global Shipping
No minimum order


IT Manager’s Handbook: The Business Edition is a MUST-HAVE guide for the advancing technology professional who is looking to move up into a supervisory role, and is ideal for newly-promoted IT managers who needs to quickly understand their positions. It uses IT–related examples to discuss business topics and recognizes the ever-changing and growing demands of IT in today’s world as well as how these demands impact those who work in the field. Specific attention is paid to the latest issues, including the challenges of dealing with a mobile and virtual workforce, managing Gen-X/Yers, and running an IT organization in a troubled economy. Rich with external references and written in-easy-to-read sections, IT Manager’s Handbook: The Business Edition is the definitive manual to managing an IT department in today’s corporate environment.

Key Features

  • Focuses on Web 2.0 ideas and how they impact and play into today's organizations, so you can keep up on social networking, YouTube, web conferencing, instant messaging, Twitter, RSS Feeds, and other collaboration tools
  • Provides strategies on how to get employees to focus in the 24/7 data word
  • Discusses key IT topics in 'layman's terms' for business personnel who need to understand IT topics


Newly promoted IT managers looking to get a handle on the business/management portion of their job; Wannabe managers who want to get better insight into the jobs and functions they are aspiring to; The educational market where it is important to show that a career in IT includes more than just 'bits and bytes;' Veteran IT managers who see this book as something to pass along to a protégé or rising star; Non-IT executives (CEOs, CFOs, etc.) who have IT reporting into them and need some insight into the IT world provided to them in language and concepts they can understand

Table of Contents

  • 1. The Role of an IT Manager
    1.1 Just Exactly What Does an IT Manager Do?
    1.2 Managers in General
    1.3 The Strategic Value of the IT Department
    1.4 Develop an IT Strategy

    2. Managing your IT Team
    2.1 Keeping Employees Focused
    2.2 Avoiding Burnout
    2.3 Employee Training
    2.4 Performance Reviews

    3. Staffing your IT Team
    3.1 Why IT Managers Need to Deal with Hiring People
    3.2 Write a Position Description
    3.3 Recruiters
    3.4 Selecting Candidates
    3.5 Outsourcing and Offshore Outsourcing

    4. Key Principles of Project Management
    4.1 Projects and "Project Management": A Quick Overview
    4.2 Phase One: Scope the Project
    4.3 Phase Two: Develop a Project Plan
    4.4 Phase Three: Launch the Project
    4.5 Phase Four: Track the Project’s Progress
    4.6 Phase Five: Close Out the Project
    4.7 Decision-Making Techniques
    4.8 What to Do If/When the Project Gets Off Track
    4.9 Useful Project Management Techniques
    4.10 Funding Projects
    4.11 Multiple Projects: How to Juggle Well
    4.12 Dealing with Non-IT Departments on a Project

    5. Changing Companies
    5.1 The First Day
    5.2 The First Month
    5.3 Two IT Departments: What Happens if Your Company Merges with Another?

    6. Budgeting
    6.1 The Budgeting Process
    6.2 The Difference between Capital vs. Operating Expense Items
    6.3 Lease vs. Buy: Which One Is Better?
    6.4 Other Budgeting Factors to Consider

    7. How to Deal with Vendors
    7.1 Dealing with Vendors
    7.2 Key Evaluation Metrics
    7.3 Getting Current Information
    7.4 Purchasing Sources

    8. IT Compliance and Control Issues
    8.1 The Importance of Compliance to IT
    8.2 The Rules
    8.3 How to Comply with the Rules
    8.4 Hidden Benefits of Complying with the Rules
    8.5 Methodologies and Frameworks
    8.6 It’s Not Just Regulatory Compliance
    8.7 Additional References

Product details

  • No. of pages: 392
  • Language: English
  • Copyright: © Morgan Kaufmann 2009
  • Published: September 25, 2009
  • Imprint: Morgan Kaufmann
  • eBook ISBN: 9780123751119
  • Paperback ISBN: 9780123751102

About the Authors

Bill Holtsnider

Bill Holtsnider
Bill Holtsnider is an experienced writer, educator, and software professional with more than 26 years of experience working in the computer industry. His IT expertise includes working in such diverse areas as stock portfolio management, identity management, and software development. He is the author of six books and a wide range of technical and marketing documentation.

Affiliations and Expertise

Senior Writer at ClickFox with more than 26 years of experience working in the computer industry

Brian Jaffe

Brian D. Jaffe is a seasoned veteran in the IT community. As an IT professional, he has worked for several Fortune 500 companies including Bristol-Myers Squibb, Time Warner, Philip Morris, and The Interpublic Group of Companies. Currently he is Senior Vice President for Global IT at McCann Worldgroup in New York City, one of the country’s leading advertising agencies. His articles have appeared in Computerworld, InfoWorld, eWeek, and The New York Times.

Affiliations and Expertise

Senior Vice President of Global IT, McCann-Erickson Advertising

Ratings and Reviews

Write a review

There are currently no reviews for "IT Manager's Handbook: The Business Edition"