ISO 9000: 2000 Auditing Using the Process Approach - 1st Edition - ISBN: 9780750675970, 9780080509433

ISO 9000: 2000 Auditing Using the Process Approach

1st Edition

Authors: David Hoyle
eBook ISBN: 9780080509433
Paperback ISBN: 9780750675970
Imprint: Butterworth-Heinemann
Published Date: 30th July 2002
Page Count: 160
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Description

It is imperative that an auditor effectively guides an organization through a process of meeting ISO 9000 compliance requirements. However, real value can be added to the process if the auditor establishes a program that also focuses on overall performance relative to the objectives being met for registration. This book introduces a radical new approach that teaches the auditor how to add value, deliver business benefits and become a partner with the organization's management team.

This book offers a proven effective questioning technique, structured around key business processes and linked to the requirements of the Standard. It will guide the auditor through a system that significantly contributes to achieving the organization's objective of not only compliance but more importantly, an improved process approach that has inherent long term benefits.

With the 2000 update of ISO 9000, auditing has changed radically. With previous versions, the approach concentrated on compliance to specific and individual requirements, independently of how the system really contributed to achieving the organization's objectives. Auditors are now required to establish that the systems they are auditing have been based on these principles, one of which is the process approach.

From five fundamental questions, a series of questions is derived for several business processes that will reveal the evidence needed to demonstrate compliance with ISO 9001:2000. At the same time, the strength of the organizations processes to achieve their objectives is tested. Quality management principles are explained to show how they can be used to establish that the organization's management system is soundly based. The current auditing approaches are evaluated to show the fundamental weaknesses relative to how audits are planned, conducted and reported.

Key Features

  • Radical new approach that focuses on performance relative to objectives
  • Allows auditors to focus on the real purpose
  • Provides an effective questioning technique

Readership

Quality Systems Auditors, Quality Assurance Managers, Plant Managers, Lead Auditor Trainers

Table of Contents

Audit Methodologies
Quality Management Principles
The Process Approach
Questions at the Enterprise Level
Questions at the Managerial Level
Questions at the Operational Level
Assessing Business Procedures
Conclusions
Aligning Process with Requirements
Aligning Clauses with Key Questions

Details

No. of pages:
160
Language:
English
Copyright:
© Butterworth-Heinemann 2002
Published:
Imprint:
Butterworth-Heinemann
eBook ISBN:
9780080509433
Paperback ISBN:
9780750675970

About the Author

David Hoyle

David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.

Affiliations and Expertise

International management consultant with over 30 years' experience in quality management