Key Features

  • Interactive exercises offer the opportunity to practice, observe, and critically evaluate your professional communication skills in a safe learning environment.
  • Practical guidelines describe how to modify communications strategies for various populations and situations including children, the elderly, end of life, clients with special needs, health teaching, stress, crisis, and professional colleagues.
  • Case examples help you develop empathy for clients' perspectives and needs.
  • Nursing, behavioral, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication.
  • Learning objectives, chapter overviews, and a detailed glossary focus your study and help you absorb and retain key content.

Table of Contents

PART I: Conceptual Foundations of Interpersonal Relationships and Professional Communication Skills
1. Theory-Based Perspectives and Contemporary Dynamics                                                      
2. Professional Guides for Nursing Communication                
3. Clinical Judgment and Ethical Decision Making
4. Clarity and Safety in Communication

PART II: Essential Communication Skills
5. Developing Therapeutic Communication Skills
6. Variation in Communication Styles
7. Intercultural Communication
8. Therapeutic Communication in Groups

PART III: Therapeutic Interpersonal Relationship Skills  
9. Self Concept in Professional Interpersonal Relationships
10. Developing Therapeutic Relationships
11. Bridges and Barriers in Therapeutic Relationships
12. Communicating with Families
13. Resolving Conflicts Between Nurse and Client

PART IV: Communicating to Foster Health Literacy and Health Promotion and Prevention of Disease Among Diverse Populations
14. Communicating to Encourage Health Literacy and Health Promotion and Prevention of Disease
15. Health Teaching and Coaching
16. Empowerment-Oriented Communication Strategies to Reduce Stress

PART V: Accommodating Clients with Special Communication Needs
17. Communicating with Clients Experiencing Communication Deficits
18. Communicating with Children
19. Communicating with Older Adults
20. Communicating with Clients in Crisis
21. Communicating with Clients and Families


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© 2016
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