Interpersonal Relationships - 8th Edition - ISBN: 9780323544801, 9780323635899

Interpersonal Relationships

8th Edition

Professional Communication Skills for Nurses

Authors: Elizabeth Arnold Kathleen Boggs
Paperback ISBN: 9780323544801
eBook ISBN: 9780323635899
eBook ISBN: 9780323635882
eBook ISBN: 9780323635875
Imprint: Saunders
Published Date: 26th February 2019
Page Count: 560

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Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Interpersonal Relationships: Professional Communication Skills for Nurses, 8th Edition helps you to develop skills in communicating effectively with clients, families, and colleagues in order to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-client relationship through proven communication strategies as well as principles drawn from nursing, psychology, and related theoretical frameworks. The 8th edition includes engaging new content relating to current issues, while also emphasizing interdisciplinary communication and QSEN competencies. You will learn how to apply theory to real-life practice through case studies, interactive exercises, and evidence-based practice studies.

Key Features

  • UPDATED! Perspectives and Contemporary Dynamics chapter revised to be more engaging and link the content closer to current issues and related communication concepts.
  • UPDATED! Communicating in Groups chapter includes professional and task small group communication applications.
  • UPDATED! Most chapters have been retitled and expanded to highlight a stronger emphasis on interdisciplinary health team communication.
  • UPDATED! Safety and Quality in health care delivery (QSEN) competencies reflects current thinking on technology, safety, and evidence-based practice, especially as they relate to communication in nursing.
  • UPDATED! Content throughout text includes stronger emphasis on interdisciplinary relationships and collaborative communication with related evidence based case studies and analysis.
  • Expanded content related to socio-cultural communication competencies reduce health disparities and increase health literacy.
  • Additional simulated exercises and discussion questions help you practice your reflective analysis skills.
  • Revised content on social media and transitional care delivery reflects current practice standards.
  • Discussion of spirituality and end-of-life needs focuses on trust, empathy, and the nurse-client relationship — all central components of holistic nursing identified by The Joint Commission as priorities for patient care.
  • Nursing, behavioral, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication.
  • Interactive exercises let you practice, observe, and critically evaluate your professional communication skills in a safe learning environment.
  • Case examples help you learn to develop empathy for clients' perspectives and needs.
  • Ethical Dilemma and Evidence-Based Practice boxes help you absorb and retain key ethical content throughout text.
  • Separate chapters on communication across the lifespan highlights crucial communication tools that are the first step in developing a culture of safety in contemporary health care delivery.

Table of Contents

Part I: Theoretical Foundations and Contemporary Dynamics in Patient Centered Relationships and Communication
1. Historical Perspectives and Contemporary Dynamics
2. Clarity and Safety in Communication
3. Professional Guides for Nursing Communication
4. Critical Judgment: Critical Thinking and Ethical Decision Making

Part II: Essential Communication Competencies
5. Developing Patient Centered Communication Skills
6. Variation in Communication Styles
7. Intercultural Communication
8. Communicating in Groups

Part III: Relationship Skills in Health Communication
9. Self-Concept in Professional Interpersonal Relationships
10. Developing Patient Centered Therapeutic Relationships
11. Bridges and Barriers in Therapeutic Relationships
12. Communicating with Families

Part IV: Communication for Health Promotion and Disease Prevention
13. Resolving Conflicts Between Nurse and Patient
14. Communication Strategies for Health Promotion and Disease Prevention
15. Communication in Health Teaching and Coaching
16. Communication in Stressful Situations

Part V: Accommodating Patients with Special Communication Needs
17. Communicating with Patients Experiencing Communication Deficits
18. Communicating with Children
19. Communicating with Older Adults
20. Communicating with Patients in Crisis
21. Communication in Palliative Care

Part VI: Collaborative Professional Communication
22. Role Relationship Communication within Nursing
23. Interprofessional Communication
24. Communicating for Continuity of Care
25. Documentation in Health Information Technology Systems
26. Health and Communication Technology


No. of pages:
© Saunders 2020
26th February 2019
Paperback ISBN:
eBook ISBN:
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About the Authors

Elizabeth Arnold

Affiliations and Expertise

Associate Professor of Nursing, Retired, University of Maryland, Baltimore, MD; Family Nurse Psychotherapist, Montgomery Village, MD

Kathleen Boggs

Affiliations and Expertise

Family Nurse Practitioner; Associate Professor Emeritus, College of Health and Human Services, University of North Carolina at Charlotte, Charlotte, NC