Interpersonal Relationships - 7th Edition - ISBN: 9780323242813, 9780323328531

Interpersonal Relationships

7th Edition

Professional Communication Skills for Nurses

Authors: Elizabeth Arnold Kathleen Boggs
eBook ISBN: 9780323328531
eBook ISBN: 9780323328579
Imprint: Saunders
Published Date: 10th February 2015
Page Count: 576

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Effective communication with clients, families, and professional colleagues starts here! With Interpersonal Relationships: Professional Communication Skills for Nurses, 7th Edition, you’ll see how good communication skills can lead to achieving treatment goals in health care. Clear guidelines show how you can enhance the nurse-client relationship through proven communication strategies as well as principles drawn from nursing, psychology, and related theoretical frameworks. And you’ll see how to apply theory to real-life practice with case studies, interactive exercises, and evidence-based practice studies. A two-time winner of the AJN Book of the Year award, this book is updated to emphasize interdisciplinary communication and QSEN competencies. From expert nursing educators Elizabeth Arnold and Kathleen Underman Boggs, this comprehensive, market-leading text is unmatched for helping nurses develop effective communication skills!

Key Features

  • Interactive exercises offer the opportunity to practice, observe, and critically evaluate your professional communication skills in a safe learning environment.
  • Practical guidelines describe how to modify communications strategies for various populations and situations including children, the elderly, end of life, clients with special needs, health teaching, stress, crisis, and professional colleagues.
  • Case examples help you develop empathy for clients' perspectives and needs.
  • Nursing, behavioral, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication.
  • Learning objectives, chapter overviews, and a detailed glossary focus your study and help you absorb and retain key content.

Table of Contents

PART I: Conceptual Foundations of Interpersonal Relationships and Professional Communication Skills
1. Theory-Based Perspectives and Contemporary Dynamics                                                      
2. Professional Guides for Nursing Communication                
3. Clinical Judgment and Ethical Decision Making
4. Clarity and Safety in Communication

PART II: Essential Communication Skills
5. Developing Therapeutic Communication Skills
6. Variation in Communication Styles
7. Intercultural Communication
8. Therapeutic Communication in Groups

PART III: Therapeutic Interpersonal Relationship Skills  
9. Self Concept in Professional Interpersonal Relationships
10. Developing Therapeutic Relationships
11. Bridges and Barriers in Therapeutic Relationships
12. Communicating with Families
13. Resolving Conflicts Between Nurse and Client

PART IV: Communicating to Foster Health Literacy and Health Promotion and Prevention of Disease Among Diverse Populations
14. Communicating to Encourage Health Literacy and Health Promotion and Prevention of Disease
15. Health Teaching and Coaching
16. Empowerment-Oriented Communication Strategies to Reduce Stress

PART V: Accommodating Clients with Special Communication Needs
17. Communicating with Clients Experiencing Communication Deficits
18. Communicating with Children
19. Communicating with Older Adults
20. Communicating with Clients in Crisis
21. Communicating with Clients and Families at End of Life

PART VI: Collaborative and Professional Communication
22. Role Relationships and Interpersonal Communication 
23. Communicating with Other Health Professionals
24. Communicating for Continuity of Care
25. Documentation in an Electronic Era
26. Communication at the Point of Care: Application of e-Health Technologies


No. of pages:
© Saunders 2016
10th February 2015
eBook ISBN:
eBook ISBN:

About the Authors

Elizabeth Arnold

Affiliations and Expertise

Associate Professor of Nursing, Retired, University of Maryland, Baltimore, MD; Family Nurse Psychotherapist, Montgomery Village, MD

Kathleen Boggs

Affiliations and Expertise

Family Nurse Practitioner; Associate Professor Emeritus, College of Health and Human Services, University of North Carolina at Charlotte, Charlotte, NC