Integrating Wireless Technology in the Enterprise

Integrating Wireless Technology in the Enterprise

PDAs, Blackberries, and Mobile Devices

1st Edition - November 21, 2003

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  • Author: William Wheeler
  • eBook ISBN: 9780080478555

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Integrating Wireless Devices in the Enterprise provides a solution that every enterprise can use, described in terms of scope, feasibility and return on investment, architecture, and data structures. The solution Wheeler offers here is scalable from a single handheld and single desktop to small workgroup to large enterprise environments. The number of devices is not a determinant of success or failure. It's more often the planning and managing of them that's crucial. This book also provides tools to deal with the increase of devices, and the corresponding complexity of managing those resources and the increase in cost to the firm.

Key Features

*Synchronize networked data with the mobile device fleet
*Synchronize a mobile device with networked data that is mission critical
*Connect any device to any data source, over any network


Information system architects, managers, analysts, VARs, resellers, and developers engaged in development of mobile software and hardware solutions for their customers or business; upper management and executives

Table of Contents

  • Author Information



    1 Introduction and Handheld Basics

    Executive Summary

    1.1 Avoiding the “That's the Way We've always Done it” Trap

    1.2 What is a Personal Digital assistant?

    1.3 What it is Not?

    1.4 How Do We Get the Most Out of it?

    1.5 So We Ask again, “What is a PDA?”

    1.5.1 It is Portable

    1.5.2 It is Convenient

    1.5.3 It Helps You Remember

    1.5.4 It is Scalable

    1.5.5 It Comes in Different Flavors

    1.5.6 It is an Extension to Your PC

    1.5.7 It is Open to Software Developers to Solve Your Problems

    1.6 So What Does a PDA Buy Me?

    1.6.1 It Promotes a Professional Image

    1.6.2 It Reduces Paperwork

    1.6.3 It Reduces Errors

    1.6.4 It is Cool!

    1.7 Use it Like it Was intended to be Used

    1.8 Baseline Features

    1.9 Calendar

    1.10 Contacts or Phone Book

    1.11 Tasks/To-Do's

    1.12 Notes/Memos

    1.13 Email


    2 Handhelds as industrial Strength tools

    Executive Summary

    2.1 Barcoding

    2.2 Barcode Symbology and Formats

    2.3 Scanners and Decoders

    2.4 Batch Scanners

    2.5 Wireless Scanners

    2.6 Additional Software and A-Os

    2.7 Cellular Phones

    2.8 Wireless Standards

    2.9 High Points of the 802.11 Standards


    3 Laying the Groundwork for Success

    Executive Summary

    3.1 Business Justification

    3.2 Cost

    3.3 Scope

    3.4 Schedule

    3.5 Putting Cost, Scope, and Schedule Together

    3.6 Feasibility Analysis

    3.7 Feasibility Analysis Matrix

    3.8 Identify Critical Success Factors


    4 How Do We Know Where to Go Without a Plan?

    Executive Summary

    4.1 Planning

    4.2 Request for Information System Services

    4.3 Preliminary Investigations

    4.4 Problem Analysis

    4.5 Pest Management Problem Description

    4.6 Describe Current Situation

    4.7 Problem or Opportunity Statements

    4.8 Basic Workflow (Process) Design

    4.9 Problems, Opportunities, Objectives, and Constraints Matrix

    4.10 Systems Analysis

    4.11 Solution Analysis

    4.12 Candidate Systems Matrix

    4.13 Management Approval


    5 When Does it Make Sense to Do a Project and When Doesn’t it?

    Executive Summary

    5.1 OK, You've Got My attention, But Does it Make Sense to My Accounting Department?

    5.2 It Sounds Expensive

    5.3 When Does it Make Sense and When Doesn’t it?

    5.4 I’m a “Bottom-Line Kind of Guy.” Show Me the Numbers

    5.5 Systems Analysis

    5.6 Preliminary Investigations

    5.7 Problem Analysis

    5.8 Requirements Analysis

    5.9 Feasibility Analysis

    5.10 The Challenge

    5.11 The Method

    5.12 Environment Complexity

    5.13 End-User Complexity

    5.14 Expanded Requirements

    5.15 The Results

    5.16 Decision Tables

    5.17 Decisions and Conclusions

    5.18 How Will I Know if it Makes Money to Do This?

    5.19 What are the Next Steps?

    5.20 The Challenge

    5.21 End-User Mobility

    5.22 End-User Complexity

    5.23 Environment Complexity

    5.24 Expanded Requirements

    5.25 More Decision Tables

    5.26 Decisions and Conclusions


    6 System Requirements and Project Success

    Executive Summary

    6.1 System Requirements and Analysis


    7 Methodology, Application Development, and System Architecture

    Executive Summary

    7.1 Methodology

    7.2 Approach Overview

    7.3 Process Models

    7.4 Waterfall Method

    7.5 Extreme Programming

    7.6 Differences in Requirements Focus

    7.7 Cultural Differences

    7.8 Testing Approaches

    7.9 Customer Focus

    7.10 Methodology Conclusions

    7.11 Application Development Environments

    7.12 Code Warrior

    7.13 Palmos Emulator (POSE)

    7.14 GCC Compiler/PRC-tools

    7.15 Satellite Forms Enterprise Edition

    7.16 Pendragon Forms

    7.17 Conduit Development Kit (CDK)

    7.18 Java Development Environment (for the Blackberry)

    7.19 Microsoft Windows Ce Developer's Kit

    7.20 Other Notable Products

    7.21 Design

    7.22 Data Flow Diagram

    7.23 High-Level Design

    7.24 Decomposition Diagram

    7.25 Low-Level Design

    7.26 How Long is This Supposed to Take?

    7.27 Implementation Schedule


    8 System architecture

    Executive Summary

    8.1 Topology Terms and Concepts

    8.1.1 Topology

    8.1.2 Protocols

    8.1.3 Token Ring

    8.1.4 Ethernet

    8.1.5 Fiber (Fiber Distributed Data Interface—FDDI)

    8.1.6 Wireless (or Unbounded Transmission Media)

    8.2 Physical Means of Transmission

    8.2.1 Sneakernet

    8.2.2 Category 5 Cabling

    8.2.3 Type 1 Cabling

    8.3 Topology Summary

    8.3.1 Bluetooth

    8.3.2 Infrared

    8.3.3 Laser

    8.3.4 Microwave

    8.3.5 Radio

    8.4 Other Important Terms and Concepts

    8.4.1 Host or Server

    8.4.2 Node

    8.4.3 Wireless Directional Communication

    8.4.4 Wireless Conclusions

    8.5 Generalizations before We Move Forward with Your Project

    8.6 Do Your Homework

    8.7 Design it, Build it, and Test it

    8.8 Communicate to Death, and then Communicate Some More

    8.9 Are We Ready Yet?

    8.10 Build it and they Will Come

    8.11 Take a Deep Breath, Flip the Switch, and Watch What Happens

    8.12 We Said What We Were Going to Do; We Did it, Now We are Going to Tell You What We Did

    8.13 Ok, I’m Sold. What Gadgets are Right for Me?

    8.14 Small Business (Single Site) Solution

    8.15 Enterprise Solution (Single or Secure Multi-Site)

    8.16 Enterprise-Wide Wireless Solution (EWWS)

    8.17 Project Specifications

    8.18 Small Business (Single Site)

    8.19 Enterprise Solution (Single or Secure Multi-Site)

    8.20 Enterprise Wireless Solution

    8.21 How Do I Connect This to What I Have?


    9 My Firm Makes Widgets: What's in it for Me?

    Executive Summary

    9.1 Sure it's Cool, But How Does it Work in My Business?

    9.1.1 Telecommuters

    9.1.2 Road Warriors

    9.1.3 Hallway or Corridor Cruisers

    9.1.4 Cube or office Dwellers

    9.1.5 What Do You Have?

    9.2 Case Study 1—Pest Management Operators (PMO)

    9.2.1 Request for Information System Services

    9.2.2 Problem or Opportunity Statements

    9.2.3 Basic Workflow (Process) Design

    9.2.4 Problems, Opportunities, Objectives, and Constraints Matrix

    9.2.5 Feasibility Analysis Matrix

    9.3 Critical Success Factors

    9.4 Current Situation

    9.5 Approach Considerations

    9.6 Solution Analysis

    9.7 Accountability

    9.8 Resources

    9.9 Efficiency

    9.10 Forward-Thinking Flexibility

    9.11 Prototyping

    9.12 architecture

    9.13 Suggestions and Lessons Learned

    9.14 Have You Seen My Workforce?


    10 Case Study 2: Sales Force organization

    Executive Summary

    10.1 Mobile Sales Force

    10.2 Architecture

    10.3 Have You Seen My Workforce?

    10.4 Suggestions and Lessons Learned


    11 Case Study 3: Logistics

    Executive Summary

    11.1 It's a Harsh World; Make the best of it

    11.2 Architecture

    11.3 Have You Seen My Workforce?

    11.4 Suggestions and Lessons Learned


    12 Case Study 4: Information Services/Information Technology Applications

    Executive Summary

    12.1 Our Own Worst Enemy

    12.2 What is the End Goal?

    12.3 Is This Enterprise- or Project-Based?

    12.4 How Does This affect Enterprise Support Costs?

    12.5 is This the Best Choice?

    12.6 Architecture

    12.7 Have You Seen My Workforce?

    12.8 Suggestions and Lessons Learned


    13 Case Study 5: Executive Mobility

    Executive Summary

    13.1 Management Technology

    13.2 Architecture

    13.3 Have You Seen My Workforce?

    13.4 Suggestions and Lessons Learned


    14 Different Markets Have the Same Challenge

    Executive Summary

    14.1 advertising & Marketing

    14.2 Education

    14.3 Hospitality

    14.4 Sales Force automation and Customer Relationship Management

    14.5 Technology Firms


    15 How am I Supposed to Manage This?

    Executive Summary

    15.1 This Shouldn’t be Anything New

    15.2 Hardware Standards

    15.3 Software Standards

    15.4 User Community Standards

    15.5 Security Standards

    15.6 Asset Management Overview

    15.7 Hardware Management

    15.8 Software Management

    15.9 Asset Management

    15.10 Refresh Cycle Strategy

    15.11 Now That I Can’t Live without This, Disaster Strikes!

    15.12 Disaster Recovery Standards

    15.13 Training? What Training?

    15.14 Ownership

    15.15 Usability

    15.16 Expectations

    15.17 Costs (Mostly Hidden)

    15.18 Training

    15.19 Post-Training


    16 Now That it is Up and Running, How Do I Measure it?

    Executive Summary

    16.1 Implementation 1—Pest Control Operation

    16.2 Implementation 2—Outside Sales organization

    16.3 Implementation 3—Logistics

    16.4 Implementation 4—Information Services/Information Technology Support Applications

    16.5 Implementation 5—Executive Mobility

    16.6 When is it Time to Upgrade? I Just Paid for This!

    16.7 How Do I Possibly Keep Up?

    Here We Go again


    17 Future Trends

    Executive Summary

    17.1 Where Do We Go From Here?

    17.2 What Can I Expect tomorrow and How Do I Prepare Now?

    17.3 Future Devices and Wearable Computers

    17.4 What's a Wearable?

    17.5 What Else is Out there?

    17.6 About SyncML

    17.7 Managing the Future

    17.8 Convergence of Tools

    17.9 So What are the Lessons Learned?

    17.9.1 Keep it Simple

    17.9.2 Customization is the Key

    17.9.3 Find Partners

    17.9.4 become Device-Independent




Product details

  • No. of pages: 403
  • Language: English
  • Copyright: © Digital Press 2003
  • Published: November 21, 2003
  • Imprint: Digital Press
  • eBook ISBN: 9780080478555

About the Author

William Wheeler

William Wheeler has over 15 years of MIS/IT experience, most at a major Fortune 100 company. He has a Masters Degree in Computer Resources and Information Management. He is uniquely qualified to author this text as he has worked to implement wireless devices to hundreds of employees in several companies. He is currently pursuing a Ph.D. concentrating on heuristics and artificial intelligence in information systems.

Affiliations and Expertise

Project Manager, Corporate Client Services for The Walt Disney World Resort in Orlando, Florida.

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