This is a comprehensive, user-friendly and hands-on book that is a single source of reference of tools and techniques for all quality practitioners. Implementing Six Sigma and Lean covers the basics of how to manage for consistently high quality and gives good coverage of both simple tools and advanced techniques which can be used in all businesses. This book provides guidance on how to use these tools for different situations such as new start-up companies, stalled projects and the constant achievement of high quality in well-established quality regimes. Case studies are included that encourage the reader to respond in a practical situations and provide a good learning resource for courses. There are summaries of key elements and questions with exercises at the end of each chapter.

Key Features

* Single source of reference of tools and techniques for practitioners * All tools and techniques in the book contain definitions, applications, basic steps and worked examples. * Benefits and pitfalls of each technique give the reader a balanced view.


Quality managers, practitioners and consultants. Members of quality organizations and associations, including the American Society for Quality (ASQ--more than 100,000 individual and organizational members).

Table of Contents

PART 1: THE FOUNDATIONS OF QUALITY Chapter 1: Quality and Operational Excellence Chapter 2: History of Quality Movement Chapter 3: Scope of Tools and Techniques Part1: Questions and exercises PART 2: TOOLS Chapters 4 to 8 Introduction Chapter 5 Tools for Measurement Chapter 6 Tools for Analysis Chapter 7 Tools for Improvement Chapter 8 Tools for Control Part 2: Questions and exercises PART 3: TECHNIQUES Chapter 9 Quantitative Techniques Chapter 10 Qualitative Techniques Part 3: Questions and exercises PART 4: IMPLEMENTATION Chapter 11 Making it Happen Chapter 12 Case Studies Part 4: Questions and exercises Appendix 1 Management Models Appendix 2 Introduction to Statistics Appendix 3 Random number table Appendix 4 Answer to numeric questions


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© 2009
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About the author

Ron Basu

Ron Basu is Director of Performance Excellence Limited and and Intec (UK) Ltd also an Associate Faculty at Henley Management College. Previously he held senior management roles in blue-chip companies like GSK, GlaxoWellcome and Unilever and worked as a Management Consultant with A.T. Kearney.