Human Resource Management for Events

1st Edition

Managing the event workforce

Authors: Lynn Van der Wagen
Paperback ISBN: 9780750669986
Imprint: Butterworth-Heinemann
Published Date: 10th August 2006
Page Count: 272


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Table of Contents

PART ONE – HUMAN RESOURCE STRATEGIC PLANNING: ESTABLISHING THE CONTEXT; Chapter One-Event Management Environment; Chapter Two-Human Resource Planning; Chapter Three-Event Project Planning; Chapter Four-Volunteer Management; Chapter Five-Contractor management; Chapter Six-Employment law and duty of care; Chapter Seven-Job analysis and job design; PART TWO: HUMAN RESOURCE OPERATIONS: BUILDING THE TEAM; Chapter Eight-Recruitment and selection; Chapter Nine-Workforce training; Chapter Ten-Job specific training; Chapter Eleven-Workforce policies and procedures; Chapter Twelve-Organizational culture; Chapter Thirteen-Communication; Chapter Fourteen-Leadership; Chapter Fifteen-Motivation and retention; Glossary; Assessment project


Human Resource Management for Events is the first text to cover management of human resources in the event environment. Linking theory, research and application it covers the differing and various types of event in which human resource management is key, such as:

  • Business Events - a vast sector including events people who manage conferences, exhibitions, incentive trips and individual business travel.
  • Sporting Events - this sector includes sporting events ranging from the Olympic Games, Rugby World Cup, Soccer World Cup, Tour de France, Grand Prix to many smaller, local sporting events.
  • Arts and Entertainment - the logistics, risk and financial issues facing entertainment events are leading to the development of more sophisticated operational skills for this sector. Music festivals are increasingly popular.
  • Public Events - civic ceremonies, parades, celebrations, festivals and protests all fall within the scope of public events. Planning, approval and risk management are increasingly on the agenda for all levels of government.

The particular challenges provided by such events are varied. The size of the workforce explodes at the time of the event to include the event management team, many paid staff, hundreds of volunteers and multiple contractors, such as food vendors and cleaning teams. Everyone working on the site comes into the scope of the event workforce. Little time is available for training and motivation plays a key role in retention and customer service. Decision making occurs on the run and the event is over before anyone can think about performance appraisal. The environment is further characterised by a fast pace, high stress levels and many workers are fatigued by the bump in period before the event audience pours through the gates to add yet another level of pressure. These features of the human resources environment are quite dif

Key Features

  • The first book to cover management of human resources in the event environment
  • Links theory, research and application in event HRM in the context of both mega events and smaller scale events
  • Considers HRM in each of the major event areas - business, sporting, arts & entertainment and public.


Level 2: undergraduates in event management programs; Practitioners in major events world wide would find this book invaluable, so too any organiser of a major or local event/ managers of permanent event organizations; consultants/Libraries


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About the Authors

Lynn Van der Wagen Author

Lynn Van Der Wagen is Head Teacher of Tourism and Events at Northern Beaches TAFE, Sydney. Lynn was part of the team that trained the 100,000 workforce for the 2000 Olympic Games and has recently run a workshop for the Beijing Organizing Committee for the Olympic Games (BOCOG) on training needs analysis. Published in five countries, Lynn has eight text books to her name. In 2006 Lynn was awarded /National Training Legend/ by Tourism Training Australia. She is currently undertaking doctoral research in the area of customer service training.

Affiliations and Expertise

Teacher, Brookvale College of TAFE, Australia