Hotel Convention Sales, Services, and Operations

1st Edition

Authors: Pat Golden-Romero
Paperback ISBN: 9780750679022
Imprint: Butterworth-Heinemann
Published Date: 9th April 2007
Page Count: 336


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This text provides a comprehensive look at the fast growing meetings and convention market segment. A useful “how- to” guide, it takes students through all aspects of selling and servicing a convention at a hotel or other group meeting facility.

In addition, it profiles the customer for meetings and conventions, the planners in charge of site selection, and facilities they commonly use. Also includes “Industry Insiders” planning tips and case studies direct from professionals in Convention Services departments.

Key Features

  • Focuses on marketing and sales of convention planning
  • Designed to fit the requirements of a semester schedule
  • Extensive instructor's and student resource materials provided


Mid- to upper-level undergraduates in HLT

Table of Contents

The Convention and Meetings Industry: an overview & introduction; The Association Meetings & Convention Market; The Corporate Meetings Market; The Incentive, SMERF & other Markets; Role of Convention Bureaus & other Destination Marketing Organizations; Marketing & Advertising Strategies for each of these Markets; Convention Sales Negotiations & Contracts; Food/Beverage Function Planning; Meeting Room/Convention Planning; Onsite Event Planning Timeline; Servicing the Event; Exhibition & Trade Show Industry Overview; Industry Trends & Forecasts.


No. of pages:
© Butterworth-Heinemann 2007
Paperback ISBN:

About the Author

Pat Golden-Romero

Affiliations and Expertise

Lecturer, University of Nevada, USA


“Pat Romero has put together a wonderful book with all of the basics of convention management. It is the perfect, grass roots tool for anyone entering or considering entering the hospitality or meeting planning industry.” -- Laura C. Bohannon, Certified Meeting Professional