Hospital and Healthcare Security

Hospital and Healthcare Security

5th Edition - October 12, 2009

Write a review

  • Authors: Tony York, Russell Colling, Tony York
  • eBook ISBN: 9780080886022

Purchase options

Purchase options
DRM-free (PDF, EPub, Mobi)
Sales tax will be calculated at check-out

Institutional Subscription

Free Global Shipping
No minimum order

Description

Hospital and Healthcare Security, Fifth Edition, examines the issues inherent to healthcare and hospital security, including licensing, regulatory requirements, litigation, and accreditation standards. Building on the solid foundation laid down in the first four editions, the book looks at the changes that have occurred in healthcare security since the last edition was published in 2001. It consists of 25 chapters and presents examples from Canada, the UK, and the United States. It first provides an overview of the healthcare environment, including categories of healthcare, types of hospitals, the nonhospital side of healthcare, and the different stakeholders. It then describes basic healthcare security risks/vulnerabilities and offers tips on security management planning. The book also discusses security department organization and staffing, management and supervision of the security force, training of security personnel, security force deployment and patrol activities, employee involvement and awareness of security issues, implementation of physical security safeguards, parking control and security, and emergency preparedness. Healthcare security practitioners and hospital administrators will find this book invaluable.

Key Features

FEATURES AND BENEFITS:
* Practical support for healthcare security professionals, including operationally proven policies, and procedures
* Specific assistance in preparing plans and materials tailored to healthcare security programs
* Summary tables and sample forms bring together key data, facilitating ROI discussions with administrators and other departments
* General principles clearly laid out so readers can apply the industry standards most appropriate to their own environment
NEW TO THIS EDITION:
* Quick-start section for hospital administrators who need an overview of security issues and best practices

Readership

Healthcare security supervisors, managers, and directors; facility directors, risk managers, safety and emergency staff; healthcare administrators; vendors of healthcare security products and services; students of Healthcare Administration and Criminal Justice

Table of Contents


  • Acknowledgements

    IAHSS Healthcare Basic Security Guideline Placement

    1. The Healthcare Environment

    Categories of Healthcare

    Types of Hospitals

    Nonhospital Side of Healthcare

    Diverse Stakeholders

    Staffing the Medical Care Facility

    Physician Role Impacted

    The Healthcare Security Administrator

    The Joint Commission

    Health Insurance Portability and Accountability Act (HIPAA)

    The Centers for Medicare and Medicaid Services (CMS)

    2. Protecting a Healing Environment

    Defining Healthcare Security

    Basic Rationale of Healthcare Security

    Evolution of Healthcare Security

    Security, Risk Management, Safety

    Developing the Security System

    Psychological Deterrents

    Basic Security Program Objectives

    External Forces

    Body of Knowledge

    3. Security Risks and Vulnerabilities

    Basic Healthcare Security Risks/Vulnerabilities

    Primary Security Risks

    Facility Security Risk Assessment

    4. Security Management Planning

    Security Management Plan

    Security Strategic Plan

    5. Managing the Basic Elements of Healthcare Security

    Customer Service

    Maintaining an Orderly Environment

    Preventative Patrol

    Incident Reporting and Investigation

    Response to Requests for Service

    Security Communications

    Parking and Traffic Control

    Accident Reporting and Investigation

    Security Education and Training

    Applicant Background Investigation

    Reaction to Internal and External Emergencies

    Enforcement of Rules and Regulations

    Access Control

    Liaison with Law Enforcement and Other Government Agencies

    Internal and External Audits

    Locks and Keys

    Other Support Services

    Public/Employee/Community Relations

    6. Security Department Organization and Staffing

    Security Function Reporting Level and Support

    Types of Security Staff

    7. Security Force Administration

    Management

    Supervision

    Relationship with Officers

    Motivation

    Performance Management

    The Security Officer

    Selecting Security Personnel

    Full-Time Versus Part-Time Security Officers

    Wage Compensation

    Retention

    Performance Expectations

    8. Security Attire and Equipment

    Uniforms

    Use of Firearms

    Other Equipment Considerations

    Use of Force

    Training

    Security Operations Manual

    9. Training and Development

    Training Concepts

    Types of Training

    New Security Officer Training

    IAHSS Progressive Certification Program

    Specialized or Supplemental Training

    Elective Training

    Leadership Development

    Training Resources and Records Requirements

    10. Deployment and Patrol Activities

    Flexing the Security Staffing Plan

    Deployment Objectives

    Scheduling the Security Staff

    Deployment Patterns and Concepts

    Post Assignments

    Basic Patrol Deployment Plans

    Patient Care Units/Areas

    Entrances and Exits

    Basic Patrol Concepts

    Security Officer Response

    Patrol Problems

    11. Program Documentation

    Purpose of Records

    Administrative Records

    Computer-Generated Reports

    Basic Records

    Security Supplemental Report

    Security Condition Report

    12. Patient Care Involvement

    Patients

    Assisting with Patients

    Patient Risk Groups

    Patient Property

    Visitors

    13. Public Safety Liaison

    Dynamics of Security and Law Enforcement Liaison

    Police and Security Cooperative Programs

    Requests for Law Enforcement Service

    Police Interaction with Patients and Employees

    Security and Law Enforcement Liaison

    Security and Nonpolice Liaison

    14. Human Resources and Staff Responsibilities

    Human Resources Office

    Selecting Staff Through Due Diligence

    Applicant Suitability Information

    Employment Application Forms

    Applicant Background Verification

    Deceptive Applicant Information

    Background Screening Providers

    Security Role in the Hiring Process

    Staff Identification Badges

    Security-Oriented Employment Guidelines

    15. Employee Involvement and Security Awareness

    Employee Security Education and Motivation

    Hospital Watch

    16. Investigative Activity

    Fair Credit Reporting Act (FCRA)

    Security Versus Police Investigation

    Types of Investigation

    Incident Investigations/Two Phases

    Investigator Attributes

    Interviewing and Interrogation

    Undercover (Covert) Investigations

    Employee Informants

    17. Physical Security Safeguards

    Basics of Physical Security

    Designing a System of Perimeters

    Barriers

    Lighting

    Trees and Shrubs

    Locks and Keys

    Seals

    Glazing (Glass)

    Fastening Down Equipment

    Marking Property

    Safes

    Signage

    Crime Prevention Through Environmental Design

    18. Electronic Security System Integration

    Security Master Plan

    Security Design Considerations

    The Central Security Station

    Alarms

    Access Control

    Video Surveillance

    Other Security Technology Applications in Healthcare

    Testing of Security System Components

    Security Technology Implementation Tips

    19. Preventing and Managing Healthcare Conflict and Violence

    The Who (Perpetrators/Visitors)

    The What and the Why

    The When and the Where

    The Management of Healthcare Violence

    Preventing Violence in the Workplace

    20. Security Sensitive Areas

    Security Sensitive Areas

    Infant Abductions from HCFs

    Identification

    ED Security

    The Hospital Pharmacy

    21. Areas of Special Concern

    Health Information Management

    Child Development Centers

    Business Office/Cashiers

    Information Technology

    Intensive Care Units

    Gift Shops

    Compressed Medical Gases

    Food Service

    Roof Areas

    22. Off-Campus Considerations

    The Need for Off-Campus Facilities and Services

    23. Parking Control and Security

    Types of Parking Areas

    Parking Shuttle Service

    Valet Service

    Types of Parkers

    Automated Controls

    Traffic Flow and Space Allocation

    Pay-for-Parking

    Parking System Violators

    24. Emergency Preparedness—Planning and Management

    Basics of Emergency Planning

    Primary Manmade Emergency Events

    Accidental and Natural Emergency Events

    General Administrative and Operational Issues

    25. A Primer for Healthcare Executives

    Glossary

    Appendix I Monthly Occurrence Report

    Appendix II Security Services Request for Proposal

    Index




Product details

  • No. of pages: 720
  • Language: English
  • Copyright: © Butterworth-Heinemann 2009
  • Published: October 12, 2009
  • Imprint: Butterworth-Heinemann
  • eBook ISBN: 9780080886022

About the Authors

Tony York

Tony York
Tony W. York, CPP, CHPA, has over twenty years’ experience administering healthcare security programs and is chief operating officer for HSS Inc., a specialized security firm based in Denver. York, who is board certified in security management, holds the Certified Protection Professional (CPP) designation and the Certified Healthcare Protection Administrator (CHPA) designation. A past president and board chair of the International Association for Healthcare Security & Safety (IAHSS), York chairs the Council on Guidelines. This council produces the Healthcare Security Industry Guidelines and Healthcare Security Design Guidelines. A regular contributor to the advancement of the healthcare security field, York is recognized internationally as an industry expert and is a frequent lecturer and author on healthcare security and leadership. A native of North Carolina, he earned a B.S. degree in Criminal Justice from Appalachian State University, an M.S. in Loss Prevention & Safety from Eastern Kentucky University, and an MBA from the University of Denver.

Affiliations and Expertise

Chief operating officer, HSS Inc., Denver, CO, USA

Russell Colling

Russell L. Colling, CPP, CHPA, M.S. Security Management - Michigan State, has worked for over 40 years in healthcare administration and healthcare security management and is also the founding president of the International Association for Healthcare Security and Safety (IAHSS). Mr. Colling was formerly the Executive Vice President of Security Services at Hospital Shared Services of Colorado. He has authored two books with the Joint Commission for Accreditation of Healthcare Organizations (JCAHO) and also has extensive experience in security litigation cases.

Tony York

Tony York
Tony W. York, CPP, CHPA, has over twenty years’ experience administering healthcare security programs and is chief operating officer for HSS Inc., a specialized security firm based in Denver. York, who is board certified in security management, holds the Certified Protection Professional (CPP) designation and the Certified Healthcare Protection Administrator (CHPA) designation. A past president and board chair of the International Association for Healthcare Security & Safety (IAHSS), York chairs the Council on Guidelines. This council produces the Healthcare Security Industry Guidelines and Healthcare Security Design Guidelines. A regular contributor to the advancement of the healthcare security field, York is recognized internationally as an industry expert and is a frequent lecturer and author on healthcare security and leadership. A native of North Carolina, he earned a B.S. degree in Criminal Justice from Appalachian State University, an M.S. in Loss Prevention & Safety from Eastern Kentucky University, and an MBA from the University of Denver.

Affiliations and Expertise

Chief operating officer, HSS Inc., Denver, CO, USA

Ratings and Reviews

Write a review

There are currently no reviews for "Hospital and Healthcare Security"