Hospital and Healthcare Security
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Hospital and Healthcare Security, Fifth Edition, examines the issues inherent to healthcare and hospital security, including licensing, regulatory requirements, litigation, and accreditation standards. Building on the solid foundation laid down in the first four editions, the book looks at the changes that have occurred in healthcare security since the last edition was published in 2001. It consists of 25 chapters and presents examples from Canada, the UK, and the United States. It first provides an overview of the healthcare environment, including categories of healthcare, types of hospitals, the nonhospital side of healthcare, and the different stakeholders. It then describes basic healthcare security risks/vulnerabilities and offers tips on security management planning. The book also discusses security department organization and staffing, management and supervision of the security force, training of security personnel, security force deployment and patrol activities, employee involvement and awareness of security issues, implementation of physical security safeguards, parking control and security, and emergency preparedness. Healthcare security practitioners and hospital administrators will find this book invaluable.
Key Features
FEATURES AND BENEFITS:
* Practical support for healthcare security professionals, including operationally proven policies, and procedures
* Specific assistance in preparing plans and materials tailored to healthcare security programs
* Summary tables and sample forms bring together key data, facilitating ROI discussions with administrators and other departments
* General principles clearly laid out so readers can apply the industry standards most appropriate to their own environment
NEW TO THIS EDITION:
* Quick-start section for hospital administrators who need an overview of security issues and best practices
* Practical support for healthcare security professionals, including operationally proven policies, and procedures
* Specific assistance in preparing plans and materials tailored to healthcare security programs
* Summary tables and sample forms bring together key data, facilitating ROI discussions with administrators and other departments
* General principles clearly laid out so readers can apply the industry standards most appropriate to their own environment
NEW TO THIS EDITION:
* Quick-start section for hospital administrators who need an overview of security issues and best practices
Readership
Healthcare security supervisors, managers, and directors; facility directors, risk managers, safety and emergency staff; healthcare administrators; vendors of healthcare security products and services; students of Healthcare Administration and Criminal Justice
Table of Contents
Acknowledgements
IAHSS Healthcare Basic Security Guideline Placement
1. The Healthcare Environment
Categories of Healthcare
Types of Hospitals
Nonhospital Side of Healthcare
Diverse Stakeholders
Staffing the Medical Care Facility
Physician Role Impacted
The Healthcare Security Administrator
The Joint Commission
Health Insurance Portability and Accountability Act (HIPAA)
The Centers for Medicare and Medicaid Services (CMS)
2. Protecting a Healing Environment
Defining Healthcare Security
Basic Rationale of Healthcare Security
Evolution of Healthcare Security
Security, Risk Management, Safety
Developing the Security System
Psychological Deterrents
Basic Security Program Objectives
External Forces
Body of Knowledge
3. Security Risks and Vulnerabilities
Basic Healthcare Security Risks/Vulnerabilities
Primary Security Risks
Facility Security Risk Assessment
4. Security Management Planning
Security Management Plan
Security Strategic Plan
5. Managing the Basic Elements of Healthcare Security
Customer Service
Maintaining an Orderly Environment
Preventative Patrol
Incident Reporting and Investigation
Response to Requests for Service
Security Communications
Parking and Traffic Control
Accident Reporting and Investigation
Security Education and Training
Applicant Background Investigation
Reaction to Internal and External Emergencies
Enforcement of Rules and Regulations
Access Control
Liaison with Law Enforcement and Other Government Agencies
Internal and External Audits
Locks and Keys
Other Support Services
Public/Employee/Community Relations
6. Security Department Organization and Staffing
Security Function Reporting Level and Support
Types of Security Staff
7. Security Force Administration
Management
Supervision
Relationship with Officers
Motivation
Performance Management
The Security Officer
Selecting Security Personnel
Full-Time Versus Part-Time Security Officers
Wage Compensation
Retention
Performance Expectations
8. Security Attire and Equipment
Uniforms
Use of Firearms
Other Equipment Considerations
Use of Force
Training
Security Operations Manual
9. Training and Development
Training Concepts
Types of Training
New Security Officer Training
IAHSS Progressive Certification Program
Specialized or Supplemental Training
Elective Training
Leadership Development
Training Resources and Records Requirements
10. Deployment and Patrol Activities
Flexing the Security Staffing Plan
Deployment Objectives
Scheduling the Security Staff
Deployment Patterns and Concepts
Post Assignments
Basic Patrol Deployment Plans
Patient Care Units/Areas
Entrances and Exits
Basic Patrol Concepts
Security Officer Response
Patrol Problems
11. Program Documentation
Purpose of Records
Administrative Records
Computer-Generated Reports
Basic Records
Security Supplemental Report
Security Condition Report
12. Patient Care Involvement
Patients
Assisting with Patients
Patient Risk Groups
Patient Property
Visitors
13. Public Safety Liaison
Dynamics of Security and Law Enforcement Liaison
Police and Security Cooperative Programs
Requests for Law Enforcement Service
Police Interaction with Patients and Employees
Security and Law Enforcement Liaison
Security and Nonpolice Liaison
14. Human Resources and Staff Responsibilities
Human Resources Office
Selecting Staff Through Due Diligence
Applicant Suitability Information
Employment Application Forms
Applicant Background Verification
Deceptive Applicant Information
Background Screening Providers
Security Role in the Hiring Process
Staff Identification Badges
Security-Oriented Employment Guidelines
15. Employee Involvement and Security Awareness
Employee Security Education and Motivation
Hospital Watch
16. Investigative Activity
Fair Credit Reporting Act (FCRA)
Security Versus Police Investigation
Types of Investigation
Incident Investigations/Two Phases
Investigator Attributes
Interviewing and Interrogation
Undercover (Covert) Investigations
Employee Informants
17. Physical Security Safeguards
Basics of Physical Security
Designing a System of Perimeters
Barriers
Lighting
Trees and Shrubs
Locks and Keys
Seals
Glazing (Glass)
Fastening Down Equipment
Marking Property
Safes
Signage
Crime Prevention Through Environmental Design
18. Electronic Security System Integration
Security Master Plan
Security Design Considerations
The Central Security Station
Alarms
Access Control
Video Surveillance
Other Security Technology Applications in Healthcare
Testing of Security System Components
Security Technology Implementation Tips
19. Preventing and Managing Healthcare Conflict and Violence
The Who (Perpetrators/Visitors)
The What and the Why
The When and the Where
The Management of Healthcare Violence
Preventing Violence in the Workplace
20. Security Sensitive Areas
Security Sensitive Areas
Infant Abductions from HCFs
Identification
ED Security
The Hospital Pharmacy
21. Areas of Special Concern
Health Information Management
Child Development Centers
Business Office/Cashiers
Information Technology
Intensive Care Units
Gift Shops
Compressed Medical Gases
Food Service
Roof Areas
22. Off-Campus Considerations
The Need for Off-Campus Facilities and Services
23. Parking Control and Security
Types of Parking Areas
Parking Shuttle Service
Valet Service
Types of Parkers
Automated Controls
Traffic Flow and Space Allocation
Pay-for-Parking
Parking System Violators
24. Emergency Preparedness—Planning and Management
Basics of Emergency Planning
Primary Manmade Emergency Events
Accidental and Natural Emergency Events
General Administrative and Operational Issues
25. A Primer for Healthcare Executives
Glossary
Appendix I Monthly Occurrence Report
Appendix II Security Services Request for Proposal
Index
Product details
- No. of pages: 720
- Language: English
- Copyright: © Butterworth-Heinemann 2009
- Published: October 12, 2009
- Imprint: Butterworth-Heinemann
- eBook ISBN: 9780080886022
About the Authors
Tony York
Tony W. York, CPP, CHPA, has over twenty years’ experience administering healthcare security programs and is chief operating officer for HSS Inc., a specialized security firm based in Denver. York, who is board certified in security management, holds the Certified Protection Professional (CPP) designation and the Certified Healthcare Protection Administrator (CHPA) designation. A past president and board chair of the International Association for Healthcare Security & Safety (IAHSS), York chairs the Council on Guidelines. This council produces the Healthcare Security Industry Guidelines and Healthcare Security Design Guidelines. A regular contributor to the advancement of the healthcare security field, York is recognized internationally as an industry expert and is a frequent lecturer and author on healthcare security and leadership. A native of North Carolina, he earned a B.S. degree in Criminal Justice from Appalachian State University, an M.S. in Loss Prevention & Safety from Eastern Kentucky University, and an MBA from the University of Denver.
Affiliations and Expertise
Chief operating officer, HSS Inc., Denver, CO, USA
Russell Colling
Russell L. Colling, CPP, CHPA, M.S. Security Management - Michigan State, has worked for over 40 years in healthcare administration and healthcare security management and is also the founding president of the International Association for Healthcare Security and Safety (IAHSS). Mr. Colling was formerly the Executive Vice President of Security Services at Hospital Shared Services of Colorado. He has authored two books with the Joint Commission for Accreditation of Healthcare Organizations (JCAHO) and also has extensive experience in security litigation cases.
Tony York
Tony W. York, CPP, CHPA, has over twenty years’ experience administering healthcare security programs and is chief operating officer for HSS Inc., a specialized security firm based in Denver. York, who is board certified in security management, holds the Certified Protection Professional (CPP) designation and the Certified Healthcare Protection Administrator (CHPA) designation. A past president and board chair of the International Association for Healthcare Security & Safety (IAHSS), York chairs the Council on Guidelines. This council produces the Healthcare Security Industry Guidelines and Healthcare Security Design Guidelines. A regular contributor to the advancement of the healthcare security field, York is recognized internationally as an industry expert and is a frequent lecturer and author on healthcare security and leadership. A native of North Carolina, he earned a B.S. degree in Criminal Justice from Appalachian State University, an M.S. in Loss Prevention & Safety from Eastern Kentucky University, and an MBA from the University of Denver.
Affiliations and Expertise
Chief operating officer, HSS Inc., Denver, CO, USA
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