Handbook of Human-Computer Interaction

This completely revised edition, of the Handbook of Human-Computer Interaction, of which 80% of the content is new, reflects the developments in the field since the publication of the first edition in 1988. The handbook is concerned with principles for design of the Human-Computer Interface, and has both academic and practical purposes. It is intended to summarize the research and provide recommendations for how the information can be used by designers of computer systems. The volume may also be used as a reference for teaching and research. Professionals who are involved in design of HCI will find this volume indispensable, including: computer scientists, cognitive scientists, experimental psychologists, human factors professionals, interface designers, systems engineers, managers and executives working with systems development. Much of the information in the handbook may also be generalized to apply to areas outside the traditional field of HCI.

#II Issues, Theories, Models and Methods in HCI.

#IIII Design and Development of Software Systems.

#IIIIII User Interface Design.

#IVIV Evaluation of HCI.

#VV Individual Differences and Training.

#VIVI Multimedia, Video and Voice.

#VIIVII Programming, Intelligent Interface Design and Knowledge-Based Systems.

#VIIIVIII Input Devices and Design of Work Stations.

#IXIX CSCW and Organizational Issues in HCI.

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II Issues, Theories, Models and Methods in HCI.

Human-computer interaction: Background and issues
(R.S. Nickerson, T.K. Landauer).
Information visualization
(J.D. Hollan, B.B. Bederson, J.I. Helfman).
Mental models and user models
(R.B. Allen).
Model-based optimization of display systems
(M. Pavel, A.J. Ahumada, Jr.).
Task analysis, task allocation and supervisory control
(T.B. Sheridan).
Models of graphical perception
(G.L. Lohse).
Using natural language interfaces
(W.C. Ogden, P. Bernick).
Virtual environments as human-computer interfaces
(S.R. Ellis, D.R. Begault, E.M. Wenzel).
Behavioral research methods in human-computer interaction
(T.K. Landauer).

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IIII Design and Development of Software Systems.

How to design usable systems
(J.D. Gould, S.J. Boies, J. Ukelson).
Participatory practices in the software lifecycle
(M.J. Muller, J.H. Haslwanter, T. Dayton).
Design for quality-in-use: Human-computer interaction meets information systems development
(P. Ehn, J. Löwgren).
Ecological information systems and support of learning: Coupling work domain information to user characteristics
(A.M. Pejtersen, J. Rasmussen).
The role of task analysis in the design of software
(R. Jeffries).
The use of ethnographic methods in design and evaluation
(B.A. Nardi).
What do prototypes prototype?
(S. Houde, C. Hill).
Scenario-based design
(J.M. Carroll).
International ergonomic HCI standards
(A. Çakir, W. Dzida).

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IIIIII User Interface Design.

Graphical user interfaces
(A. Marcus).
The role of metaphors in user interface design
(D.C. Neale, J.M. Carroll).
Direct manipulation and other lessons
(D.M. Frohlich).
Human error and user-interface design
(P.V. Prabhu, G.V. Prabhu).
Screen design
(T.S. Tullis).
Design of menus
(K.R. Paap, N.J. Cooke).
Color and human-computer interaction
(D.L. Post).
How not to have to navigate through too many displays
(D.D. Woods, J.C. Watts).

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IVIV Evaluation of HCI.

The usability engineering framework for product design and evaluation
(D. Wixon, C. Wilson).
User-centered software evaluation methodologies
(J. Karat).
Usability inspection methods
(R.A. Virzi).
Cognitive walkthroughs
(C. Lewis, C. Wharton).
A guide to GOMS model usability evaluation using NGOMSL
(D. Kieras).
Cost-justifying usability engineering in the software life cycle
(C.-M. Karat).

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VV Individual Differences and Training.

From novice to expert
(R.E. Mayer).
Computer technology and the older adult
(S.J. Czaja).
Human computer interfaces for people with disabilities
(A.F. Newell, P. Gregor).
Computer-based instruction
(R.E. Eberts).
Intelligent tutoring systems
(A.T. Corbett, K.R. Koedinger, J.R. Anderson).

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VIVI Multimedia, Video and Voice.

Hypertext and its implications for the Internet
(P.R. Vora, M.G. Helander).
Multimedia interaction
(J.A. Waterworth, M.H. Chignell).
A practical guide to working with edited video
(W.A. Kellogg, R.K.E. Bellamy, M. Van Deusen).
Desktop video conferencing: A systems approach
(J.K. Kies, R.C. Williges, B.H. Williges).
Auditory interfaces
(W.W. Gaver).
Design issues for interfaces using voice input
(C. Kamm, M. Helander).
Applying speech synthesis to user interfaces
(M.F. Spiegel, L. Streeter).
Designing voice menu applications for telephones
(M.A. Marics, G. Engelbeck).

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VIIVII Programming, Intelligent Interface Design and Knowledge-Based Systems.

Expertise and instruction in software development
(M.B. Rosson, J.M. Carroll).
End-user programming
(M. Eisenberg).
Interactive software architecture
(D.R. Olsen, Jr.).
User aspects of knowledge-based systems
(Y. Wærn, S. Hägglund).
Paradigms for intelligent interface design
(E.M. Roth, J.T. Malin, D.L. Schreckenghost).
Knowledge elicitation for the design of software agents
(G.A. Boy).
Decision support systems: Integrating decision aiding and decision training
(W.W. Zachary, J.M. Ryder).
Human computer interaction applications for intelligent transportation systems
(T.A. Dingus, A.W. Gellatly, S.J. Reinach).

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VIIIVIII Input Devices and Design of Work Stations.

Keys and keyboards
(J.R. Lewis, K.M. Potosnak, R.L. Magyar).
Pointing devices
(J.S. Greenstein).
Ergonomics of CAD systems
(H. Luczak, J. Springer).
Design of the computer workstation
(K.H.E. Kroemer).
Work-related disorders and the operation of computer VDT's
(M. Hagberg, D. Rempel).

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IXIX CSCW and Organizational Issues in HCI.

Research on computer supported cooperative work
(G.M. Olson, J.S. Olson).
Organizational issues in development and implementation of interactive systems
(J. Grudin, M.L. Markus).
Understanding the organisational ramifications of implementing information technology systems
(K. Eason).
Psychosocial aspects of computerized office work
(M.J. Smith, F.T. Conway).

Author Index.

Subject Index.

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