Handbook of Hospitality Operations and IT

1st Edition

Editors: Peter Jones
Hardcover ISBN: 9780750687539
Imprint: Butterworth-Heinemann
Published Date: 9th June 2008
Page Count: 448

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Table of Contents

Operations Management theory (Jones); Hospitality systems (Ball); The ‘Servicescape’ (Namasivayam & Lin); Role of the hospitality customer (Canziani); Waiting lines and self-service (Lambert & Wonjae Lee); The service encounter (Sparks & Weber); e-Distribution (O’Connor); ICT and Hospitality Operations (Whitelaw); Outsourcing (Promsivapallop); Operational Performance (Lockwood); Revenue management(Shoemaker); Loss Control and Security (Jones); Managing labour productivity (Christie Mill); Quality management (Affify); Innovation management (Ottenbacher); Chain Operations (Reynolds & DiPietro); Crisis Management (Moggendorf); Environmental Management (Kirk)

Description

Handbook of Hospitality Operations and IT provides an authoritative resource for critical reviews of research into both operations and IT management. Internationally renowned scholars provide in-depth essays and explanations of case studies, to illustrate how practices and concepts can be applied to the hospitality industry.

The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.

Key Features

  • Theories of operations management, involving the processing of materials, customers and information
  • The responsibilities of the operations manager: quality, productivity, and innovation
  • The role of the customer in operations management
  • Major aspects of operations and information management in hospitality

Readership

Undergraduate students, graduate students (both MS and PhD), active researchers, sophisticated industry managers, and graduate course instructors


Details

No. of pages:
448
Language:
English
Copyright:
© Butterworth-Heinemann 2008
Published:
Imprint:
Butterworth-Heinemann
Hardcover ISBN:
9780750687539

Reviews

Handbook of Hospitality Operations and IT provides an authoritative resource for critical reviews of research into both operations and IT management. Internationally renowned scholars provide in-depth essays and explanations of case studies, to illustrate how practices and concepts can be applied to the hospitality industry. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.


About the Editors

Peter Jones Editor

Affiliations and Expertise

Associate Dean (International) and ITCA Chair of Production and Operations Management, Faculty of Management & Law, University of Surrey, UK