Handbook of Hospitality Marketing Management

1st Edition

Editors: Haemoon Oh
Hardcover ISBN: 9780080450803
Imprint: Butterworth-Heinemann
Published Date: 11th April 2008
Page Count: 576


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Table of Contents

Part I. Hospitality Marketing Concepts; Marketing Hospitality and Tourism Experiences; Socially Responsible Hospitality and Tourism Marketing; Hospitality Marketing Mix and Service Marketing Principles; Part II. Hospitality Marketing Functions and Strategies; Branding, Brand Equity, and Brand Extensions; Relationship and Loyalty Marketing; Advertising, Public Relations, and Crisis Management; Distribution Channels and E-Commerce; Service quality and Business Performance; Part III. Hospitality Consumer Behavior; Motivations, Attitudes, and Beliefs; Travelers’ Information Search Behavior; Customer satisfaction, Service Failure, and Service Recovery; Experiential Consumptions: Affect – Emotions - Hedonism; Psychology of Pricing: A Review and Suggestions; Part IV. Destination Marketing; Destination Branding and Marketing: The Role of Marketing Organizations; Push-Pull Dynamics in Travel Decisions; Group Decision Making; Part V. Special Topics; Internal Marketing; Strategic Alliances; Research on the Casino Industry.


This handbook consists of 19 chapters that critically review mainstream hospitality marketing research topics and set directions for future research efforts. Internationally recognized leading researchers provide thorough reviews and discussions, reviewing hospitality marketing research by topic, as well as illustrating how theories and concepts can be applied in the hospitality industry.

The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.

The Handbooks of Hospitality Management Series is led by Editor-in-Chief, Professor Abraham Pizam.

Key Features

  • Fundamental issues of hospitality marketing including the concept of hospitality, social responsibilities and basic principles
  • Essentials of the hospitality marketing mix such as branding, advertising and business performance
  • Hospitality consumer behavior including information search behavior, customer satisfaction and behavioral pricing
  • Destination marketing issues such as push and pull dynamics in travel decisions, and group decision making in travel
  • Special marketing topics such as internal marketing and casino marketing


Undergraduate students, graduate students (both MS and PhD), active researchers, sophisticated industry managers, and graduate course instructors


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About the Editors

Haemoon Oh Editor

Affiliations and Expertise

Assistant Professor of Hospitality Marketing, Hotel, Restaurant and Institution Management, Iowa State University, USA