Front Office

2nd Edition

Authors: P. Abbott S. Lewry
Paperback ISBN: 9780750642309
Imprint: Butterworth-Heinemann
Published Date: 29th March 1999
Page Count: 211


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Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment

Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material.

Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects

Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

Key Features

Examines the role of social and management skills, does not just concentrate on procedural aspects Explains both manual and computerized front office systems Includes realistic exercises using examples from the hotel environment


BTEC, HCIMA and undergraduate hotel and catering management students.

Table of Contents

Introduction; Procedural aspects - Advance bookings; Check-in and related issues; Guest accounting; Dealing with people - Security - Hospitality; Social skills; Increasing Yield - sales; Marketing aspects; Yield management; Groups; management aspects - Tariffs, Control; Staffing; Equipment; Index.


No. of pages:
© Butterworth-Heinemann 1999
Paperback ISBN:

About the Author

P. Abbott

Affiliations and Expertise

Principal Lecturer, Manchester Metropolitan University

S. Lewry

Affiliations and Expertise

Senior Lecturer, Manchester Metropolitan University