Front Office Management for the Veterinary Team

Front Office Management for the Veterinary Team

3rd Edition - December 20, 2018

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  • Author: Heather Prendergast
  • eBook ISBN: 9780323570411
  • Paperback ISBN: 9780323570404

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Learn to navigate the day-to-day skills you need to be a valuable member of the veterinary office team! Front Office Management for the Veterinary Team, 3rd Edition covers veterinary office duties ranging from: scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes two all-new chapters on strategic planning and leadership, updated coverage of office procedures, veterinary ethics, and technology. In addition, this complete guide to veterinary practice management features step-by-step instructions, making it easier for you to master vital front office tasks!

Key Features

  • UPDATED! Chapters include the most current information on team leadership, veterinary ethics and legal issues, human resources, and finance management.
  • UPDATED! Coverage of technology and procedures includes new computer screen shots and new photos.
  • Comprehensive coverage of front office skills includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.
  • Review questions and suggested activities reinforce important concepts presented in each chapter.
  • Coverage of clinical assisting ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures.
  • Veterinary Ethics and Legal Issues chapter helps you protect the practice, and run an office based on ethical principles.
  • An Evolve companion website lets you practice front office tasks with exercises in bookkeeping/accounts receivable, appointment management, and charting.
  • Downloadable working forms offer practice in completing sample checks, laboratory forms, and incident reports.
  • Information on electronic banking and tax forms ensures that you adhere to the latest financial guidelines.
  • Information on security in office communication covers the most current methods of safe, electronic communication.
  • Practice Point boxes highlight practical information to remember while on the job.
  • Veterinary Hospital Managers Association (VHMA) Critical Competencies are highlighted in each chapter.

Table of Contents

  • Section I: Veterinary Practice Team and Development
    1. Veterinary Health Care Team Members
    2. The Leadership Team
    3. The Receptionist Team
    4. The Veterinary Technician Team
    5. Human Resources
    6. Veterinary Ethics and Legal Issues
    7. Compassion Fatigue, Burnout and Suicide Awareness
    8. Professional Development
    9. Strategic Planning

    Section II: Veterinary Operations
    10. Marketing Management
    11. Financial Management
    12. Client Leadership
    13. Appointment Management
    14. Medical Records Management
    15. Inventory Management
    16. Controlled Substance Management
    17. Safety in the Veterinary Practice
    18. Calculations and Conversions


Product details

  • No. of pages: 416
  • Language: English
  • Copyright: © Saunders 2019
  • Published: December 20, 2018
  • Imprint: Saunders
  • eBook ISBN: 9780323570411
  • Paperback ISBN: 9780323570404

About the Author

Heather Prendergast

Heather Prendergast has spent more than 25 years in small animal practice. She has a BS in animal science, Associate degree in Veterinary Technology, and she is a certified veterinary practice manager. She has taught several years for both veterinary technology and assistance programs. Heather provides consulting services for veterinary hospitals and Nestle Purina Pet Care. She was also an instructor for Patterson Veterinary University, VetMed Team, and St. Petersburg College. Heather served on several advisory committees, including the Bayer Animal Health Technician Advisory Council, Nestle Purina Senior Pet Advisory Committee and the AAHA Pet Nutrition Alliance Tools Committee.

Affiliations and Expertise

Certified Practice Manager, Jornada Veterinary Clinic, Las Cruces, New Mexico

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