Freemium Economics - 1st Edition - ISBN: 9780124166905, 9780124166981

Freemium Economics

1st Edition

Leveraging Analytics and User Segmentation to Drive Revenue

Authors: Eric Seufert
eBook ISBN: 9780124166981
Paperback ISBN: 9780124166905
Imprint: Morgan Kaufmann
Published Date: 27th January 2014
Page Count: 254
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Table of Contents

Chapter One: What is the Freemium Model?

1.1: The fundamentals of Freemium

1.2: What freemium isn't

1.3: Freemium Case Study: Skype

1.4: Freemium Case Study: Clash of Clans

1.5: Freemium Case Study: Spotify

Chapter Two: Analytics as the Heart of Freemium

2.1: Analytics is the foundation of the freemium model

2.1.1: Scale and the 5%

2.1.2: What is Analytics

2.1.3: What is Big Data

2.6: Designing an analytics platform for Freemium

2.6.1: Collecting Data in freemium

2.6.2: Storing data in freemium

2.6.3: Reporting data in freemium

2.2: Iterative product design

2.2.1: Data-driven development

2.2.2: The minimum viable product

2.2.3: Data-driven design vs. Data-prejudiced design

Chapter Three: Quantitative methods for product management

3.1: Data Analysis

3.1.1: Descriptive Statistics

3.1.2: Exploratory Data Analysis

3.1.3: Probability Distributions

3.2: A/B Testing

3.2.1: What is an A/B test

3.2.2: Designing an A/B test

3.2.3: Interpreting A/B test results

3.3: Regression Analysis

3.3.1: What is regression?

3.3.4 Regression in Product Development

3.3.2: Linear regression

3.3.3:Logistic regression

3.4: User Segmentation

3.4.1: Behavioral Data

3.4.2: Demographic Data

3.4.3: Predictions

Chapter Four: Freemium Metrics

4.1: Minimum Viable Metrics

4.1.1: Minimum Viable Metrics

4.1.2: Who works with data?

4.2: Retention

4.2.1: The retention profile

4.2.2: Retention Metrics

4.2.3: Tracking Retention

4.3: Monetization

4.3.1: Conversion

4.3.2: Revenue

4.4: Engagement

4.4.1: Session metrics

4.4.2: Net Promoter Score

4.5: Virality

4.5.1: Viral Hooks

4.5.2: Virality Timeline

4.5.3: K-Factor

4.6: Reporting

4.6.1: Reporting centralization

4.6.2: Dashboard Design

4.6.3: Ad-hoc analysis

4.7: Growth

4.7.1: Paid Users

4.7.2: Organic Users

4.7.3: Churn

4.7: Analytics as a source of revenue

Chapter Five: Lifetime Customer Value

Chapter Six: Monetization and Downstream Marketing

Chapter Seven: Virality

Chapter Eight: Optimized User Acquisition


Freemium Economics presents a practical, instructive approach to successfully implementing the freemium model into your software products by building analytics into product design from the earliest stages of development.

Your freemium product generates vast volumes of data, but using that data to maximize conversion, boost retention, and deliver revenue can be challenging if you don't fully understand the impact that small changes can have on revenue. In this book, author Eric Seufert provides clear guidelines for using data and analytics through all stages of development to optimize your implementation of the freemium model. Freemium Economics de-mystifies the freemium model through an exploration of its core, data-oriented tenets, so that you can apply it methodically rather than hoping that conversion and revenue will naturally follow product launch.

Key Features

By reading Freemium Economics, you will:

  • Learn how to apply data science and big data principles in freemium product design and development to maximize conversion, boost retention, and deliver revenue
  • Gain a broad introduction to the conceptual economic pillars of freemium and a complete understanding of the unique approaches needed to acquire users and convert them from free to paying customers
  • Get practical tips and analytical guidance to successfully implement the freemium model
  • Understand the metrics and infrastructure required to measure the success of a freemium product and improve it post-launch
  • Includes a detailed explanation of the lifetime customer value (LCV) calculation and step-by-step instructions for implementing key performance indicators in a simple, universally-accessible tool like Excel


Analysts, user acquisition and product managers, mid- and senior-level managers in Freemium businesses.


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© Morgan Kaufmann 2014
Morgan Kaufmann
eBook ISBN:
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"Seufert’s book provides extensive guidance on analyzing the data generated by a freemium product to boost retention and drive revenue. By collecting and deploying analytics on large amounts of data generated by users of the product, through all stages of development and usage, the author explains how you can optimize your implementation of the freemium model."--Data and Technology Today, May 27, 2014

About the Authors

Eric Seufert Author

Eric Seufert is a quantitative marketer with a passion for blending real-world problems with large amounts of data, econometric frameworks, and analytical systems. His professional specialty lies in programmatic statistical methods and predictive forecasting in freemium environments.

Eric received an undergraduate degree in Finance from the University of Texas at Austin and an MA in Economics from University College London, where he was an Erasmus Mundus scholar. Eric joined Skype immediately out of graduate school and subsequently held marketing and strategy roles at Digital Chocolate and Wooga, where he is now the Head of Marketing. Prior to graduate school, Eric worked at uShip, the Austin-based marketplace for shipping services.

Originally from Texas, Eric currently lives in Berlin. In his spare time, Eric enjoys traveling and writing.

Affiliations and Expertise

Editor, Mobile Dev Memo