FileNet is the world's leading enterprise content management system. Established in 1982, FileNet practically invented the field of Enterprise Office Document Imaging Systems. FileNet's Image Services is the industry's leading provider of high-volume systems for storing, retrieving, and managing document images, transactional content, workflows, web contents, and other business objects. More than 3,700 organizations worldwide have implemented FileNet systems to provide content management services that are scalable, highly available, and provide strong disaster recovery capabilities. They have provided solutions for 81 of the Fortune 100 companies. Unfortunately, despite an open and modular design that runs on the majority of enterprise computing platforms, FileNet's products suffer from a dearth of independently produced knowledge resources. This book has been written to fill that information void and provide wider understanding of this complex and powerful set of products to enterprise level decision makers, project managers, and technicians. In addition, the book provides general knowledge on how to use existing document imaging and/or document management systems to provide advanced knowledge management functions.

Key Features

· The first book on FileNet--the world's leading enterprise content management solution--not written by FileNet insiders · Provides a detailed discussion of FileNet's capabilities and challenges both for purchasing decisions and implementation · Shows how FileNet can serve as the backbone for building a dynamic enterprise-wide knowledge management system


IT managers and directors responsible for enterprise content management systems, project managers charged with developing enterprise wide solutions to content, document and knowledge management challenges or overseeing implementation of FileNet

Table of Contents

Table of Contents Introduction CHAPTER 1 FileNet IMAGING OVERVIEW What This Book is About FileNet Company Background Technology Overview Toolsets vs. Out-of-the-Box Solutions Imaging, Document Management or KM CHAPTER 2 FileNet PRODUCTS & SERVICES The Company Behind the Curtain FileNet ValueNet Partners & CS&S Professional Services Disaster Recovery Hot Site Services FileNet Education CHAPTER 3 FileNet RISKS & OPPORTUNITIES Organizational Change The Sarbanes-Oxley Act of 2002 The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Informational Responsibilities Optical Vs. Magnetic Storage Centralized Vs. Decentralized Capture Disaster Recovery Lost Cost of Paper Retrieval Content Management’s Impact on Attention Intellectual Assets Records Retention CHAPTER 4 FileNet IMPLEMENTATION Content Management vs. Process Voodoo Informational Repositories FileNet Replication Options Specialty Equipment Considerations Project Planning Overall Project Estimates and TCO CHAPTER 5 FileNet INTEGRATION Integrating Systems, Applications and Processes Integrating FileNet with Existing Systems Web Integration ERP Integration Workflow Analysis All Integrations Depend on Metadata CHAPTER 6 FileNet ADMINISTRATION Profiting From Your Organization’s Experience FileNet Administrator Duties


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© 2004
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About the authors

Todd Groff

Todd Groff is a Consultant with IBM’s Business Consulting Services, having worked in high technology industries for over 15 years. He is responsible for the identification of information access, retrieval and distribution needs while leading a consulting team in the design, implementation and integration of systems. Recent client work involves developing and applying KM tools and processes to both backend administration and critical line of business functions. Successes have included strategic recruiting, data capture operations, and HR Information Systems. All of these areas benefited from the sharing of knowledge and the technology developed by merging multiple centers of expertise. He is currently serving as an advisory member for Oklahoma State University, and has participated as a Member of OSU’s “PEW Higher Education Roundtable to Enhance the Vision and Strategic Planning of Oklahoma State University”

Thomas Jones

Thomas Jones is a Consultant with IBM’s Business Consulting Services. Current responsibilities include infrastructure design and management of Electronic Document Management Systems for a range of client companies. In addition, Thomas designs and manages commercial and educational Websites and corporate groupware.His Internet background includes Internet consulting and web programming for retail businesses and a variety of vineyards and wineries, as well as Oklahoma State University. Projects have included collaboration applications, Business-to-Business e-Commerce and internal corporate KM solutions. Past and present customers: British Petroleum, EDS, The Williams Companies, Phillips Petroleum, Nuyaka Creek Winery, Tidal School Vineyards, Oklahoma State University, Williams Energy, Fleming Foods, PricewaterhouseCoopers, Accenture, Pressmark Companies and others.