Preface by Tom Peters; Preface to Revised Edition; Preface (Original); PART 1: Customer Empowerment: Reinventing our Enterprises in Six Months; January: bosses or customers?; February: routines or capabilities; March: individuals or teams?; April: being seen or seeing: May: power or energy?; June: reflection on reinvention?; PART 2: Dynamic Teaming, Virtual Enterprising and Knowledge Networking; Introduction: our past and future; Five generations of computers and management; Computerizing enterprises; Steep hierarchies: our burden; Elegantly simple enterprises; Leading knowledge networking; Lean, agile, robust and spirited enterprising; Afterword: Daniel Burris; Chapter Notes; References; Index.