The adoption of Information Technology (IT) and Information Systems (IS) represents significant financial investments, with alternative perspectives to the evaluation domain coming from both the public and private sectors. As a result of increasing IT/IS budgets and their growing significance within the development of an organizational infrastructure, the evaluation and performance measurement of new technology remains a perennial issue for management. This book offers a refreshing and updated insight into the social fabric and technical dimensions of IT/IS evaluation together with insights into approaches used to measure the impact of information systems on its stakeholders. In doing so, it describes the portfolio of appraisal techniques that support the justification of IT/IS investments. Evaluating Information Systems explores the concept of evaluation as an evolutionary and dynamic process that takes into account the ability of enterprise technologies to integrate information systems within and between organisations. In particular, when set against a backdrop of organisational learning. It examines the changing portfolio of benefits, costs and risks associated with the adoption and diffusion of technology in today's global marketplace. Finally approaches to impact assessment through performance management and benchmarking is discussed.

Key Features

* A unique reference work and examination of the IS evaluation 'life-cycle' * An holistic treatment of the subject beyond the normal prescriptive 'investment appraisal' approaches that reflects recent developments in the field * Essential text for students on business information systems courses and an insightful resource for professionals engaged in justifying IT/IS expenditure


Undergraduate, Advanced undergraduate students, Post Graduate information systems courses in Business Schools.

Table of Contents

Information systems evaluation: A crisis of understanding (Irani and Love); Information technology and systems justification (Gunasekaran, Ngai and McGaughey); Revisiting the content, context and process of IS evaluation (Stockdale, Standing, Love and Irani); How IT evaluation methods are used: Examining case research from an ANT perspective (Nijland and Willcocks); IT project evaluation: Why more formal evaluation is not necessarily better (Thomas, Seddon and Fernandez); Don't mention the war: Managing disbenefits (Bannister); Spot the difference: Evaluation of custom and package applications (Entwistle and Light); Post-implementation evaluation of IT systems: A close review of practice (Al-Yaseen, Eldabi, Paul and El-Haddadeh); Evaluation of information providers in support of fixed-income market (Montazemi, Esfahanipour and Siam); Evaluating actors and factors associated with healthcare information systems (Mantzana, Themistocleous, Morabito and Soulioutis); Evalutating the governance structure for public sector IT: The UK National Programme in the Health Service (Currie); Strategic alignment and a culture innovation: Using the SPRINT methodology to meet two challenges of information age government (Kawalek and Wastell); Social dimension of IT/IS evaluation: Views from the public sector (Jones); Benchmarking e-Government: Improving the national and international measurement, evaluation and comparison of e-Government (Heeks); Evaluating e-Government infrastructure through enterprise application integration (EAI) (Kamal, Themistocleous and Morabito); t-Government for benefit realisation: A research agenda (Sahraoui, Ghoneim, Irani and Ozkan);


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© 2008
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About the editors

Zahir Irani

Director of Postgraduate Studies in the Department of Information Systems and Computing, Brunel University, UK. He is a non-executive director of a leading engineering company and consults for global organizations such as Royal Dutch Shell Petroleum, DERA, BMW and Adidas.

Peter Love

Director of Research for the Working e-Business (We-B)Centre and Postgraduate Research Degree Coordinator in the School of Management Information Systems at Edith Cowan University, Australia. He also acts as the Asia Pacific Editor for Journal of Enterprise Information Management and Senior Editor for e-Government Quarterly.