Enhancing Learning and Teaching Through Student Feedback in Social Sciences

1st Edition

Print ISBN: 9781843346555
eBook ISBN: 9781780633527
Imprint: Chandos Publishing
Published Date: 8th February 2013
Page Count: 230
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This title is the second Chandos Learning and Teaching Series book that explores themes surrounding enhancing learning and teaching through student feedback. It expands on topics covered in the previous publication, and focuses on social science disciplines. The editors previously addressed this gap in their first book Student Feedback: The cornerstone to an effective quality assurance system in higher education. In recent years, student feedback has appeared in the forefront of higher education quality, in particular the issues of effectiveness and the use of student feedback to affect improvement in higher education teaching and learning, and also other areas of student tertiary experience. This is an edited book with contributions by experts in higher education quality and particularly student feedback in social science disciplines from a range of countries, such as Australia, Europe, Canada, the USA, the UK and India. This book is concerned with the practices of evaluation and higher education quality in social science disciplines, with particular focus on student feedback.

Key Features

  • The first book of its kind on student feedback specific to social sciences and will be a scholarly resource for all stakeholders to enhance learning/teaching through student feedback
  • Will interrogate student feedback in social science disciplines, on the basis of establishing a better understanding of its forms, purposes and effectiveness in learning
  • Contributions come from experienced academics, experts and practitioners in the area


Academics, managers and leaders involved in tertiary education worldwide, as well as administrators in the secondary schools system; Academics and researchers researching various aspects of pedagogies and practices of learning/teaching and assessment in social sciences; Practitioners from national and international quality assurance and accreditation agencies and other agencies with interest in higher education enhancement.

Table of Contents

List of figures and tables


About the authors

Chapter 1: Playing broken telephone with student feedback: the possibilities and issues of transformation within a South African case of a collegial rationality model of evaluation


Contextual background

Institutional context

Academic perceptions and the use of student feedback

Improving quality

Enabling student ‘voice’

Increasing student ownership

Educational value for students

Conclusion: critical concerns arising from this context

Chapter 2: Listening to students’ voices to enhance their experience of university







Chapter 3: Feedback cycles or evaluation systems? A critical analysis of the current trends in student feedback in Austrian social sciences



The ‘peculiar sector’: an overview of the Austrian higher education system

From ‘teaching censorship’ to ‘quality assurance’: a brief historical tour of Austrian feedback mechanisms in higher education

Emerging trends

Relevance of student feedback in Austrian social sciences

Chapter 4: Synchronous feedback: receiving feedback from international students



Interactive communication

Delivering feedback

Problems with synchronous online feedback


Chapter 5: Using programme-level student feedback: The Chinese University of Hong Kong



To what end: quality education

Institutional context

Feedback mechanisms and processes

Student feedback (how, when and to whom)

Comparative practices in selected programmes

Response to student feedback

Key features and future actions

Reflections on


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© Chandos Publishing 2013
Chandos Publishing
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"Offering examples from around the world, in face-to-face as well as online learning, they demonstrate that student feedback is essential in improving learning outcomes in the social sciences, especially in areas such as communication and problem solving. They give practical guidelines on the design of evaluation within social science disciplines such as education, sociology, psychology, and economics."--ProtoView.com, February 2014
"This book was an interesting read and gave me a solid overview of both the theoretical background of the subject (and its purpose) as well as examples of international best practice. This would make a useful book for anyone working directly in student feedback settings and would enable them to appreciate both the “why” of feedback as well as giving clear suggestions on improving the “how”."--Managing Information