This introductory book suggests ways of approaching some of the problems library and information professionals face as they prepare to offer end user education or training through personal tuition. Advice is given about how to take stock of existing library and information services in relation to their place and value within organisations. It examines issues about who needs end user education and training, what they might need and how it can be delivered. Guidance on planning and running individual, group and workshop training is provided.

Key Features

  • Identifies key issues relating to end user education in libraries and preparing to give individual tuition and planning group and workshop training


Practitioners and students in Library and Information Science

Table of Contents

Seeking information; Identifying key issues; The information professional as educator; The searching process and searching techniques; Preparing training materials; One-to-one tuition; The group training experience; Electronic resources and the computer gateway.


No. of pages:
© 2005
Chandos Publishing
eBook ISBN:
Print ISBN:
Print ISBN:

About the author

Ann Poyner

Anne Poyner has worked in the (national) health service, managing library and information services. Recent work emphasis has been on training and development with contributions to specialist training and knowledge projects sponsored by the London Deanery (London Department of Postgraduate Medical and Dental Education, London University). The author now works as a freelance information skills trainer.

Affiliations and Expertise

Consultant, UK


…this book is recommended for all those libraries with an interest in preparing end user programs, especially when preparing guidelines for online materials., Education Libraries
Ann Poyner’s book is certainly practical., Library Review