Key Features

  • Start-to-finish overview of the medical clinic workflow provides a step-by-step guide to the patient process, from check-in to check-out, and everything in between.
  • Access to MedTrak — an online electronic health record (EHR) and practice management program.
  • Four appendices with case studies offer extra practice in four designated areas of the medical office: Front Desk, Clinical, Administrative and Charting, and Billing and Coding.
  • Introductory chapter on the Electronic Health Record presents great background information on the history and other important information about the electronic health record.
  • Do This! boxes feature clear, concise instructions to effectively and successfully work through the book without getting overwhelmed and anxious about working with the software.
  • Built-in checkpoints throughout the book ensure that you are completing the right steps and in the correct order.
  • Screenshots throughout every chapter provide a great visual demonstration of the step-by-step set-up of this book.
  • Chapter on Refunds discusses some of the nuances that is associated with patient billing, providing a helpful practical approach to how real-world medical offices function.

Table of Contents

  1. Introduction to the Electronic Health Record
  2. Medical Clinic Workflow
  3. Adding Patients
  4. Helpful Tips and Navigation
  5. Attaching Payers to a Patient
  6. Scheduling
  7. Patient Registration
  8. Clinic Status Screen
  9. Nursing Intake
  10. Initial Contact (Physician)
  11. Open Orders Processing
  12. Out the Door (Overview)
  13. Additional Orders (Physician)
  14. Referrals (Physician)
  15. Diagnosing (Physician)
  16. Patient History and Physical Exam (Physician)
  17. Prescribing (Physician)
  18. Aftercare Instructions (Physician)
  19. Evaluation and Management (Physician)
  20. Nursing Discharge
  21. Payment Collection (Front Desk)
  22. Pending Results
  23. Unbilled Charges
  24. Posting Charges to a Bill
  25. Printing Bills
  26. Payment Processing
  27. Accounts Receivable
  28. Collection Activity
  29. Refunds

Appendix A: Front Desk Case Studies

Appendix B: Clinical Case Studies

Appendix C: Administrative and Charting Case Studies

Appendix D: Billing and Coding Case Studies



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© 2013
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