Efficient Sales Performance

Efficient Sales Performance

Open Learning for Sales Professionals

1st Edition - January 1, 1995

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  • Editor: Sally Vince
  • eBook ISBN: 9781483135342

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Efficient Sales Performance: Dynamic Telephone Selling presents systems and procedure of selling telephones. The book is comprised of 11 chapters that cover the various concerns in retailing telephone products. The coverage of the text includes topics about customer relations, which includes measuring customer satisfaction, dealing with complaints, and reaching mutual understanding. The book also discusses market information, including its handling and recoding. Performance assessment is also covered along with the safety concerns. The text will be most useful to individuals involved in telephone products retail. Marketing and advertising practitioners will also benefit from the book.

Table of Contents

  • How to Use this Workbook


    1 Market Information Systems

    2 Market Information

    3 Measuring Customer Satisfaction

    4 Dealing with Complaints

    5 Reaching Mutual Understanding

    6 Information Handling

    7 Recording Information

    8 Maintaining Your Records

    9 Standards of Performance

    10 Recording Sales Performance

    11 Working Safely

    In Conclusion

    Efficient Sales Performance Checklists

Product details

  • No. of pages: 106
  • Language: English
  • Copyright: © Pergamon 1995
  • Published: January 1, 1995
  • Imprint: Pergamon
  • eBook ISBN: 9781483135342

About the Editor

Sally Vince

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