Efficient Sales Performance - 1st Edition - ISBN: 9780750628068, 9781483135342

Efficient Sales Performance

1st Edition

Open Learning for Sales Professionals

Editors: Sally Vince
eBook ISBN: 9781483135342
Imprint: Pergamon
Published Date: 1st January 1995
Page Count: 106
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Efficient Sales Performance: Dynamic Telephone Selling presents systems and procedure of selling telephones. The book is comprised of 11 chapters that cover the various concerns in retailing telephone products.

The coverage of the text includes topics about customer relations, which includes measuring customer satisfaction, dealing with complaints, and reaching mutual understanding. The book also discusses market information, including its handling and recoding. Performance assessment is also covered along with the safety concerns.

The text will be most useful to individuals involved in telephone products retail. Marketing and advertising practitioners will also benefit from the book.

Table of Contents

How to Use this Workbook Introduction 1 Market Information Systems 2 Market Information 3 Measuring Customer Satisfaction 4 Dealing with Complaints 5 Reaching Mutual Understanding 6 Information Handling 7 Recording Information 8 Maintaining Your Records 9 Standards of Performance 10 Recording Sales Performance 11 Working Safely In Conclusion Efficient Sales Performance Checklists


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© Pergamon 1995
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About the Editor

Sally Vince

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