Table of Contents

The Need for Effective Interaction. Preparing for an Assessment Interview. Setting the Agenda. The Skills of Interviewing. Non-Verbal Interaction. Structure and Focus. Giving Information. Breaking Bad News. Handling Emotion. Plans for Care. Dynamic Interaction: Process and Costs. Summary. Further Reading. Videotapes

Details

No. of pages:
220
Language:
English
Copyright:
© 1998
Published:
Imprint:
Churchill Livingstone
Print ISBN:
9780443058769

About the author

Ann Faulkner

Affiliations and Expertise

Professor of Communication Studies in Health Care; Consultant, Trent Palliative Care Centre, Sheffield, UK