Effective Communications

1st Edition

Management Extra

Authors: Elearn
Paperback ISBN: 9780080465296
Imprint: Pergamon Flexible Learning
Published Date: 13th February 2007
Page Count: 128


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Table of Contents

1 Making the connection; What is effective communication; Barriers to communication; Connections; 2 Meetings; Why do we need a meeting?; Attending meetings; Leading meetings; Video, teleconferencing, IM and online forums; 3 Written communications; Structure and tone; 4 Making presentations; The audience attention curve; 5 Interviewing; Interview pitfalls.


What makes communication exciting in our age is the application of new media and the individual empowerment that comes with blogs, wikkis, and mobile technology, in other words our sense of connectedness. These don’t come without their difficulties, but they present very interesting opportunities.

This book looks at connectedness, models of communication and the barriers to communication. No amount of technology can compensate for a poorly structured message; indeed, the technology itself can eventually become a barrier. As instant communications are now the norm, do we need to spend more time focusing on the message and our audience?

It looks in detail at meetings, written communications, presentations and interviews. Introducing elements of communication theory and including activities to practice skills. Franklin D. Roosevelt said about public speaking ‘Be sincere; be brief; be seated’. This book is underpinned by the three themes captured in Roosevelt’s words.

  • being yourself focusing on what’s important for your audience knowing when to stop *

Key Features

  • Provides a range of activities to help evaluate organisational communication systems and the importance of knowledge management;
  • Develops skills for leading and participating in meetings; produce clear written communications; plan and deliver effective presentations; explore and use a range of interviewing techniques.


Professional Diploma and Professional Executive Diploma (Level 5 and 7. Programmes mapped to the ILM syllabus


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© Pergamon Flexible Learning 2007
Pergamon Flexible Learning
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About the Authors