Designing the Search Experience

Designing the Search Experience

The Information Architecture of Discovery

1st Edition - December 8, 2012
This is the Latest Edition
  • Authors: Tony Russell-Rose, Tyler Tate
  • eBook ISBN: 9780123972880
  • Paperback ISBN: 9780123969811

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Description

Search is not just a box and ten blue links. Search is a journey: an exploration where what we encounter along the way changes what we seek. But in order to guide people along this journey, designers must understand both the art and science of search.In Designing the Search Experience, authors Tony Russell-Rose and Tyler Tate weave together the theories of information seeking with the practice of user interface design.

Key Features

  • Understand how people search, and how the concepts of information seeking, information foraging, and sensemaking underpin the search process
  • Apply the principles of user-centered design to the search box, search results, faceted navigation, mobile interfaces, social search, and much more
  • Design the cross-channel search experiences of tomorrow that span desktop, tablet, mobile, and other devices

Readership

Information architects, user experience designers, search engineers, project developers and managers, researchers and students in information retrieval, human-information interaction, and HCI

Table of Contents

  • Dedication

    Contributors

    About the Authors

    Acknowledgments

    Introduction

    Part 1. A Framework for Search and Discovery

    The Dimensions of Search User Experience

    Chapter 1. The User

    Novices and Experts

    Verbal and Visual Learners

    Summary

    References

    Chapter 2. Information Seeking

    Models of Information Seeking

    Information Foraging

    Sensemaking

    Stages of Information Seeking

    Summary

    References

    Chapter 3. Context

    A Framework for Context

    A Context-Based Model of Search

    Physical Context

    The Information Landscape

    Summary

    References

    Chapter 4. Modes of Search and Discovery

    Search Modes and Frameworks

    Designing for Search Modes

    Mode Chains and Patterns

    Designing for Mode Chains

    Summary

    References

    Part 2. Design Solutions

    Chapter 5. Formulating the Query

    Entering the Query

    Refining the Query

    Keeping on Track

    Summary and Best Practices

    References

    Chapter 6. Displaying and Manipulating Results

    Displaying Search Results

    Search Results Pages

    Manipulating Search Results

    Summary and Best Practices

    References

    Chapter 7. Faceted Search

    Definitions

    Layout

    Default State

    Display Formats

    Showing Additional Values

    Communicating the Navigational State

    Interaction Patterns

    Summary and Best Practices

    References

    Chapter 8. Mobile Search

    Mobile Information Seeking

    Mobile Design Principles

    Mobile Design Solutions

    Summary

    References

    Chapter 9. Social Search

    Three Circles of Collaboration

    Designing for Inner Circle Collaboration

    Designing for Social Circle Collaboration

    Designing for Outer Circle Collaboration

    Summary

    References

    Part 3. Designing the Future

    Chapter 10. Cross-Channel Information Interaction

    The Postdesktop Era

    Optimization

    Consistency

    Continuity

    The Cross-Channel Blueprint

    Experience Maps

    Summary

    References

    Index

Product details

  • No. of pages: 320
  • Language: English
  • Copyright: © Morgan Kaufmann 2012
  • Published: December 8, 2012
  • Imprint: Morgan Kaufmann
  • eBook ISBN: 9780123972880
  • Paperback ISBN: 9780123969811
  • About the Authors

    Tony Russell-Rose

    Tony Russell-Rose is director of UXLabs, a UX research and design consultancy specializing in complex search and information access applications. Before founding UXLabs he was Manager of User Experience at Endeca and editor of the Endeca UI Design Pattern Library, an online resource dedicated to best practice in the design of search and discovery experiences. Prior to this he was technical lead at Reuters, specializing in advanced user interfaces for information access and search. And before Reuters he was R&D group manager at Canon Research Centre Europe, where he led a team developing next generation information access products and services. Earlier professional experience includes a Royal Academy of Engineering fellowship at HP Labs working on speech UIs for mobile devices, and a Short-term Research Fellowship at BT Labs working on intelligent agents for information retrieval.

    His academic qualifications include a PhD in human-computer interaction, an MSc in cognitive psychology and a first degree in engineering, majoring in human factors. He also holds the position of Honorary Visiting Fellow at the Centre for Interactive Systems Research, City University, London.

    He is currently vice-chair of the BCS Information Retrieval group and chair of the IEHF Human-Computer Interaction group.

    Affiliations and Expertise

    Founder and Director of UXLabs, United Kingdom

    Tyler Tate

    Tyler Tate is the co-founder and design lead of TwigKit, a London-based company that provides a library of user interface components for rapidly building search-based applications. At TwigKit he has helped numerous startups, corporations, and government organizations achieve superb search experiences. Prior to specializing in search Tyler ran a small design studio, taught a university course on web design, worked at a content management company, and most recently was the design lead at Nutshell, a customer relationship management company.

    Tyler also organizes the Enterprise Search London meetup. He has written articles for online publications such as A List Apart, Boxes & Arrows, UX Magazine, Johnny Holland, UX Matters, and Smashing Magazine, and has created two CSS frameworks-the 1KB CSS Grid and the Semantic Grid System-which have been downloaded hundreds of thousands of times. He is @TylerTate on Twitter and blogs at TylerTate.com. Tyler is an American currently living in Cambridgeshire, England with his wife, Ruth, and two boys, Galileo and Atticus.

    Affiliations and Expertise

    Co-Founder and Designer, TwigKit, United Kingdom