Data Warehousing And Business Intelligence For e-Commerce

1st Edition

Authors: Alan Simon Steven Shaffer
Paperback ISBN: 9781558607132
eBook ISBN: 9780080491028
Imprint: Morgan Kaufmann
Published Date: 11th May 2001
Page Count: 320
45.95 + applicable tax
36.99 + applicable tax
59.95 + applicable tax
Compatible Not compatible
VitalSource PC, Mac, iPhone & iPad Amazon Kindle eReader
ePub & PDF Apple & PC desktop. Mobile devices (Apple & Android) Amazon Kindle eReader
Mobi Amazon Kindle eReader Anything else

Institutional Access

Table of Contents



Part I: Foundations: Concepts and Business Models

Chapter 1: Background, Terminology, Opportunity, and Challenges

Background: A Look Back at the 1990s

ERP Applications Take Hold

CRM Catches On

Organizations Pursue Data Warehousing to Provide Business Intelligence

The Internet Evolves to a Phenomenally Successful e-Commerce Engine

Terminology and Discussion

Data Warehousing Terminology

Customer Relationship Management Terminology

Internet Terminology



Discipline-Centric Views

Dot-com Spin-offs

Operating at "Internet Time"

Overcoming the Challenges


Chapter 2: Business-to-Consumer Data Warehousing

B2C Business Models

Basic Product Selling

Selling Services

Product and Service Packaging and Brokering

Portals and Communities

Supporting Site for Traditional Channels

Classifying a B2C Business

A Data Warehousing Content Framework for e-Commerce

B2C Data Warehousing Needs

Customer-Focused Data Warehousing and Business Intelligence



You go online to buy a digital camera. Soon, you realize you've bought a more expensive camera than intended, along with extra batteries, charger, and graphics software-all at the prompting of the retailer.

Happy with your purchases? The retailer certainly is, and if you are too, you both can be said to be the beneficiaries of "customer intimacy" achieved through the transformation of data collected during this visit or stored from previous visits into real business intelligence that can be exercised in real time.

Data Warehousing and Business Intelligence for e-Commerce is a practical exploration of the technological innovations through which traditional data warehousing is brought to bear on this and other less modest e-commerce applications, such as those at work in B2B, G2C, B2G, and B2E models. The authors examine the core technologies and commercial products in use today, providing a nuts-and-bolts understanding of how you can deploy customer and product data in ways that meet the unique requirements of the online marketplace-particularly if you are part of a brick-and-mortar company with specific online aspirations. In so doing, they build a powerful case for investment in and aggressive development of these approaches, which are likely to separate winners from losers as e-commerce grows and matures.

Key Features

  • Includes the latest from successful data warehousing consultants whose work has encouraged the field's new focus on e-commerce.
  • Presents information that is written for both consultants and practitioners in companies of all sizes.
  • Emphasizes the special needs and opportunities of traditional brick-and-mortar businesses that are going online or participating in B2B supply chains or e-marketplaces.
  • Explains how long-standing assumptions about data warehousing have to be rethought in light of emerging business models that depend on customer intimacy.
  • Provides advice on maintaining data quality and integrity in environments marked by extensive customer self-input.
  • Advocates careful planning that will help both old economy and new economy companies develop long-lived and successful e-commerce strategies.
  • Focuses on data warehousing for emerging e-commerce areas such as e-government and B2E environments.


Database practicioners and consultants


No. of pages:
© Morgan Kaufmann 2002
Morgan Kaufmann
eBook ISBN:
Paperback ISBN:

About the Authors

Alan Simon Author

Alan Simon is a leading authority on data warehousing and database technology. He is the author of 26 books, including the previous edition of this book and the forthcoming Data Warehousing and Business Intelligence for e-Commerce, available from Morgan Kaufmann Publishers in early 2001. He currently provides data warehousing-related consulting services to clients.

Steven Shaffer Author

Steven L. Shaffer is currently specializing in the e-business technology market and was formerly the director of sales for Belenos, Inc., a firm specializing in providing e-business and network infrastructure services to the service provider marketplace. He was also formerly a vice president with SSDS, Inc., a Denver-based security and systems integration firm, and a branch manager with Sprint e-Solutions. Mr. Shaffer is currently a senior manager at Sprint.