Customer Service Over the Phone

5th Edition

Techniques and Technology for Handling Customers Over the Phone

Author:

  • Stephen Coscia
  • Description

    Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

    Key Features

    This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.

    Details

    No. of pages:
    143
    Language:
    English
    Copyright:
    © 1999
    Published:
    Imprint:
    CMP
    Print ISBN:
    9781578200467
    Electronic ISBN:
    9780080948799

    About the author

    Stephen Coscia

    Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.