Crisis Negotiations: Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections, Fourth Edition, discusses the fundamentals of crisis management for crisis and hostage negotiators. It features the contributions of negotiators from all over the United States who share their experiences, lessons, successes, and failures. Much of the material in this book is also consistent with FBI teaching and practice. The book first traces the history of crisis management. It then covers the elements of a crisis response team, the model of intervention in crisis/hostage negotiations, risk assessment in negotiations, communication in crisis negotiations, guidelines for negotiating with emotionally disturbed or mentally ill individuals, negotiating with suicidal persons, negotiating with special populations (e.g. juveniles, gang members, elderly), crisis negotiations in prisons and correctional facilities, and hostage dynamics. The book contains eleven chapters, each of which begins with an outline of learning objectives and concludes with discussion questions.

Key Features

  • McMains and Mullins are leading authorities on crisis negotiations.
  • Learning objectives, discussion questions, and real-life negotiation situations expand on the text.


Students and professionals in the criminal justice field. Crisis negotiation/hostage trainers.

Table of Contents

Introduction Chapter 1 Crisis Management: History and Overview Learning Objectives Forming the Field Munich—1972: The Defining Incident The Williamsburg Incident—1973: Trying It Out FBI Hostage Negotiations Program—1973: Bringing It To The National Level Barbary Coast Santo Tomas Development of Negotiations in Police Work—The Context 1970s Defining the Field Hostage Negotiate A Hostage Incident Downs v. United States: The Legal Foundation—1971 Sveriges Kredit Bank, Stockholm: Impact on the Hostages—1973 The South Moluccans: Success After the First Loss—1975 The Hanafi Muslim Incident: The Role and the Impact of the Media—1977 Refining the Field From Hostage Negotiations to Crisis Intervention Crisis: Definition Stages of a Crisis Incident 1980s Rochester, New York: Suicide by Cop—1981 The Anatomy of a Siege: Post-Traumatic Stress—1981 The Oakdale and Atlanta Prison Sieges: Application to Corrections—1987 1990s Talladega: Dealing with “Non-Negotiable” Incidents—1991 Ruby Ridge: Third-Party Intermediaries—1992 Branch Davidians—Waco: Coordinated Response—1993 Lucasville Prison Riot: Raising Awareness in Corrections—1993 The Freemen Standoff: Pre-Incident Planning, TPIs, and Coordinated Action—1996 Columbine High School: Need For Violence Prevention—1999 2000s World Trade Center—2001 Nord-Ost—The Moscow Theater Siege: Costs of a Tactical Response—2002 Lewis State Prison (Arizona Department of Corrections): Refining Issues in Corrections—2004 Beslan School Siege: The Need to Return to Negotiations and Bargaining—2004 A False Dichotomy The Development of the Phoenix, Arizona, Special Assignment


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