Crisis Management in the Tourism Industry

2nd Edition

Authors: Dirk Glaesser
Paperback ISBN: 9780750665230
Imprint: Butterworth-Heinemann
Published Date: 26th April 2006
Page Count: 352


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The tourism industry is arguably one of the most important sources of income and foreign exchange, and is growing rapidly. However, national and international crises have huge negative economic consequences.

Crisis Management in the Tourism Industry aims to illustrate the theories and actions that can be taken to better understand consumer, economic and environmental reaction, in order for the businesses involved to be more prepared for such events. Now in its second edition, this text has been fully revised and extended to include recent events such as Bali, SARS and international terrorism, expanding sections such as:

  • Terrorism and criminal activities
  • Risk perceptions and the influencing variables
  • The stakeholder concepts
  • Analysis methods- visibility of advantages/disadvantages of methods
  • Marketing instruments and best practices

Written by one of the world’s leading experts from the World Tourism Organisation, the book has global coverage, and presents international, up-to-date case studies and examples from countries such as the UK, Australia and USA. The book provides discussion of:

  • The influential effect of the mass media How crises effect the purchase decision process Destination branding/image and its manipulation Preventative crises management and strategies

Crisis Management in the Tourism Industry is an essential guide to explaining how the tourism industry can prepare and succeed in the face of the effects of crises.

Key Features

  • Revised and updated to including recent events (especially Bali, SARS and international terrorism), new case studies and practical up-to-date information.
  • Understanding effects of crises on the tourism industry and how businesses can prepare and succeed in these times
  • Global coverage and perspective with cases and examples from the UK, Australia and USA.
  • Written by one of the world's leading experts from the World Tourism Organisation


Primary: 3/4th year undergraduates and post graduates studying tourism and tourism management. Those studying Tourism Theory and Practice and Tourism Management at postgraduate level and tourism management and risk management at undergraduate level.

Secondary: relevant to those studying risk management as part of business qualifications and industry/practitioner audience, especially given the author’s connection with the WTO.

Table of Contents

Introduction to crisis management: Crises spheres of activity; Methods of analysis and prognosis; Strategic measures of crisis management; Crisis planning and organisational measures; Crisis management instruments; Bibliography; Index


No. of pages:
© Butterworth-Heinemann 2005
Paperback ISBN:

About the Author

Dirk Glaesser

Dr Dirk Glaesser is Chief of Publications at the World Tourism Organization. He is a lecturer at a number of universities and regularly speaks at industry conferences and events. In 2001, he received the academic award of the international tourism fair ITB for his work on Crisis Management in Tourism. He also serves as a senior reserve officer within the crisis management branch of the German Ministry of Defence.

Affiliations and Expertise

Chief of the Publications Section, World Tourism Organization