Crisis Information Management

Crisis Information Management

Communication and Technologies

1st Edition - November 9, 2011

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  • Editor: Christine Hagar
  • eBook ISBN: 9781780632872

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This book explores the management of information in crises, particularly the interconnectedness of information, people, and technologies during crises. Natural disasters, such as the Haiti earthquake and Hurricane Katrina, and 9/11 and human-made crises, such as the recent political disruption in North Africa and the Middle East, have demonstrated that there is a great need to understand how individuals, government, and non-government agencies create, access, organize, communicate, and disseminate information within communities during crisis situations. This edited book brings together papers written by researchers and practitioners from a variety of information perspectives in crisis preparedness, response and recovery.

Key Features

  • Edited by the author who coined the term crisis informatics
  • Provides new technological insights into crisis management information
  • Contributors are from information science, information management, applied information technology, informatics, computer science, telecommunications, and libraries


Information scientists, librarians, knowledge managers, crisis information managers, government, state and local emergency management officials, disaster and emergency policy makers, non-governmental organizations and their teams, and disaster researchers. Faculty and students of information science, information management, information systems, library science, and knowledge management.

Table of Contents

  • Dedication

    List of figures and tables


    About the contributors


    Chapter 1: The effects of continual disruption: technological resources supporting resilience in regions of conflict



    Technologies to aid resilient behavior

    Research setting

    Technological resources supporting resilience

    Concluding remarks

    Chapter 2: Law enforcement agency adoption and use of Twitter as a crisis communication tool




    Research design




    Appendix: interview protocol

    Chapter 3: Promoting structured data in citizen communications during disaster response: an account of strategies for diffusion of the 'Tweak the Tweet' syntax



    Social media and disaster: the emergence of the citizen reporter

    Twitter and its potential for citizen reporting during crises

    Tweak the Tweet: background and rationale

    TtT deployment for the Haiti earthquake: bootstrapping a nascent idea

    Chile earthquake: conceptualizing the deployment as a campaign

    Fourmile Canyon fire in Boulder, CO: unexpected local authority

    Other events

    Discussion: campaign to support diffusion of a socio-technical practice


    Chapter 4: Heritage matters in crisis informatics: how information and communication technology can support legacies of crisis events



    Disaster as a social process

    Living heritage and collective memory practices

    Overview of the research project

    Three crisis cases

    Discussion: a digital heritage agenda for the crisis domain



    Chapter 5: Information needs and seeking during the 2001 UK foot-and-mouth crisis




    Changes in information needs at different stages of the crisis

    Context in which information seeking took place

    Formal and informal channels of information seeking during the crisis

    Sense-making approach to information seeking during the crisis

    Overlap of information and emotional needs

    Trusted information sources

    Need for a mix of technologies

    Place and space and new venues and meeting places for communities in a crisis

    ICTs as a catalyst for innovation during the crisis

    Providing a local response to a national crisis


    Chapter 6: The Ericsson Response – a ten-year perspective: in the light of experience


    Key issues in emergency response phase 1: first response (days 1–14)

    Key issues in emergency response phase 2: establishment (days 15–30)

    Key issues in emergency response phase 3: consolidation (days 30 +)

    It’s all about communication

    Opportunities for improvement

    Pushing the boundaries

    Potential for exploiting the leading edge


    Chapter 7: Information systems in crisis



    Exploring key information resources

    Fundamental components of an information environment


    Chapter 8: Community media and civic action in response to volcanic hazards



    Living with natural disasters

    Lintas Merapi: radio for people living in a high-risk area

    Living as refugees

    Social capital

    On the front line


    Chapter 9: Public libraries and crisis management: roles of public libraries in hurricane/disaster preparedness and response




    Project overview

    Public library hurricane service roles

    Joining the emergency response network

    The web portal: a technology for crisis management

    Next steps: public librarians as crisis managers


    Chapter 10: Academic libraries in crisis situations: roles, responses, and lessons learned in providing crisis-related information and services


    How academic libraries compare to public libraries in a crisis

    Further consideration of the specialized role of the academic library

    Case study: Louisiana State University

    The academic library as locus of disaster: response deterred and deferred

    Case study: Tulane University’s Howard-Tilton Memorial Library

    Case study: University of Hawai’i at Manoa’s Hamilton Library

    Academic libraries post-disaster: lessons learned and suggestions articulated


Product details

  • No. of pages: 228
  • Language: English
  • Copyright: © Chandos Publishing 2011
  • Published: November 9, 2011
  • Imprint: Chandos Publishing
  • eBook ISBN: 9781780632872

About the Editor

Christine Hagar

Dr. Christine Hagar is an Assistant Professor in the Graduate School of Library & Information Science at Dominican University, River Forest, USA. Dr. Hagar holds a PhD. in Library & Information Science from the University of Illinois at Urbana-Champaign (UIUC). Her research explores how communities manage, organize and disseminate information in crisis and emergency situations. She has worked in the USA and UK as an academic librarian, as a consultant with the British Council and the UK Department for International Development, and as a Visiting Fellow at the Mortenson Center for International Library Programs, UIUC.

Affiliations and Expertise

Dominican University, USA

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