Conflict Management for Security Professionals

1st Edition

Authors: Andrew Tufano
Paperback ISBN: 9780124171961
eBook ISBN: 9780124172074
Imprint: Butterworth-Heinemann
Published Date: 23rd October 2013
Page Count: 170
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Description

Effectively resolving conflict prevents violence, reduces incidents, improves productivity, and contributes to the overall health of an organization. Unlike the traditionally reactive law enforcement approach to resolving conflict, Conflict Management for Security Professionals provides a proven, reliable, business-focused approach that teaches security personnel to diffuse situations before they escalate when dealing with uncooperative, dangerous, or violent individuals.

Covering everything from policies and procedures to security tactics and business impact, Conflict Management for Security Professionals uniquely addresses conflict resolution from a security perspective for managers, policy makers, security officials, or anyone else who interacts with people every day. This book helps organizations create and maintain safe environments without interfering with their ability to remain profitable, competitive, and relevant.

Key Features

  • Comprehensive and systematic conflict management and resolution program geared specifically for the needs of security managers, supervisors, and officers.
  • Incorporates classroom and field-tested conflict resolution concepts, models, and approaches.
  • Addresses everything from policies and programs to tactics for a wide variety of stakeholders in any private or public organization.

Readership

Corporate security directors and managers, law enforcement officers, organizational security and safety policymakers, risk managers, security consultants, security management college students, security officer supervisors, and other security staff.

Table of Contents

Acknowledgments

About the Author

Inspiration

The Bottom Line

Process

Communication Solutions

The Reality of Violence

Better Suited

Invention

The Law of Probabilities

Recommendations

Audience

“Protect and Serve”

Section I: Underlying Principles of Organizational Conflict Resolution

Chapter 1. Introduction

Process

The Default Position

Definitions and Distinctions

Law Enforcement and Private Security Distinctions

Historical Aspects of Conflict Resolution

The Setting

Trials and Tribulations

The Intended Message of This Book

Reference

Chapter 2. The “Business-Focused” Community

The Problem

Introduction

Process

Managing Conflict in a Business-Focused Environment

Useful Methods and Models

Summary

Reference

Chapter 3. Employing Organizational Safety Models

The Problem

Introduction

Process

The Observe-and-Report Model

The Enforcement Model

Adversarial Techniques

The Observe, Report, Advise, and Protect Model

Empowered Stakeholders

Interpersonal Field Conflict Dynamics

Resolution Misalignment

Organizational Safety Associates

Support Mode

Protective Mode

Summary

Reference

Chapter 4. Presenting a Professional Image

The Problem

Introduction

Process

Uniforms and Duty Gear

Uniform Attributes

“You are What You Wear!”

SAID: Security Attire Identity Dissonance

Presenting a False Image

Impersonating a Police Officer

Internal Challenges

Summary

References

Chapter 5. Protecting Your Reputation

The Problem

Introduction

Process

Reputation a

Details

No. of pages:
170
Language:
English
Copyright:
© Butterworth-Heinemann 2014
Published:
Imprint:
Butterworth-Heinemann
eBook ISBN:
9780124172074
Paperback ISBN:
9780124171961

About the Author

Andrew Tufano

Andy Tufano has worked in the security industry since 1977. He holds a master’s degree from California State University at Fullerton. Over the past 25 years, Andrew has held various positions in the security industry including: uniformed security officer, loss prevention investigator, security company owner (PPO), security trainer, and security consultant. Andy has major clients in the healthcare and college campus industries. He holds various security industry weapons instructor and end-user certifications such as baton, firearm, and Taser. He is an active member of the International Association for Healthcare Security & Safety (IAHSS). Andy has created several business ventures including Goldstar Security LLC, Goldstar Tactical Training, and The Force Decisions Institute. He is also a prolific writer and has been a featured speaker at ASIS and IHASS events. Andy is a recognized subject matter expert (SME) in private person use-of-force. Andrew is an experienced college educator and currently teaches at a public southern California college.

Affiliations and Expertise

Owner and operator of Goldstar Security LLC, Goldstar Tactical Training, and the Force Decisions Institute

Reviews

"Security professionals who have been in search of a book that links proven concepts of conflict management to the security profession need look no farther."--Security Management (online), February 2015

"Unlike the traditionally reactive law enforcement approach to resolving conflict, this book provides a proven, reliable, business-focused approach that teaches security personnel to diffuse situations before they escalate when dealing with uncooperative, dangerous, or violent individuals."--SecurityPark online, December 16, 2013