Configuring Cisco AVVID

Configuring Cisco AVVID

1st Edition - February 8, 2001

Write a review

  • Author: Wayne Lawson
  • eBook ISBN: 9780080476735

Purchase options

Purchase options
DRM-free (PDF)
Sales tax will be calculated at check-out

Institutional Subscription

Free Global Shipping
No minimum order


What is AVVID?Previously called Configuring Cisco Communications Networks (CCN), Architecture for Voice, Video, and Integrated Data (AVVID) is the latest development from Cisco Systems that will soon redefine the way businesses communicate. AVVID allows businesses to transmit voice, data, and video over one combined architecture, whereas in the past, three separate systems were required. Configuring Cisco AVVID will be the first book to discuss the components of the AVVID architecture and will be timed to release with the launch of the technology in early 2000.A practical guide to the AVVID technology this book will include an introduction to AVVID, and its software, hardware, network architecture, installation, operation and configuration. Topics include CallManager, Cisco Gateways, and IPCC (Cisco IP Contact Center).

Key Features

* The first book to discuss the components of this important new technology
* Practical guide; many engineers will find this a great source of AVVID product knowledge
* Cisco is planning to launch AVVID hardware and software in Spring 2000 - demand is already high for information
* Book will be timed to release with technology

Table of Contents

  • Foreword

    Chapter 1 An Introduction to AVVID Technology


    AVVID—An Architecture of Voice, Video, and Integrated Data

    The AVVID Vision

    Toll Bypass

    Unified Messaging and Unified Communications

    An AVVID Overview



    The Converged Infrastructure



    Chapter 2 An Overview of AVVID Hardware Solutions


    Understanding IP Phone Sets

    Cisco's First-Generation IP Telephones

    Cisco's Second-Generation IP Telephones

    Inline Power

    Understanding the External Patch Panel Power Option

    Cisco Routers (Voice over X Capable)

    Understanding Memory Usage

    The Importance of a Modular Chassis

    MCS 3810

    The 26xx Router Series

    The 36xx Router Series

    Cisco Catalyst Switches

    3500 Series Switches

    4000 Series Switches

    6000 Series Switches

    CSS 11000 Series

    Utilizing Media Convergence Servers (MCS 78xx)

    AVVID Video Hardware Overview

    IP Video Conferencing (IP/VC)

    The Advantages of Content Delivery Networks (CDN)

    The AVVID Telephony Infrastructure

    Voice Gateways (Analog and Digital)

    Web Cache Engine Technologies



    Chapter 3 Migrating Your Network to AVVID Technologies


    Planning and Executing a PBX Migration

    Analyzing the Protocols

    Legacy-Based PBX Migration Strategies

    New Installations

    Immediate Migration

    Phased Migration

    Planning and Executing a Voice Mail Migration

    Physical Interfaces and Protocols

    Voice Mail Migration Strategies

    New Installations

    Immediate Migration

    Phased Migration



    Chapter 4 Configuring Cisco CallManager


    CallManager Hardware Platforms


    A CallManager Software Overview: Features and Functionality

    User Features

    Administrative Features

    System Capabilities

    Enhanced 911 Support

    Utilizing IP IVR and AutoAttendant

    CallManager Deployment Models

    Single-Site Deployment

    Multiple-Site Deployment with Independent

    Call Processing

    Multiple Sites with Centralized Call Processing

    Multiple Sites with Distributed Call Processing

    Configuring and Deploying IP Handsets

    An IP Handset Overview

    Utilizing Skinny Station Protocol

    Performing Phone Registration with Skinny Station Protocol

    Assigning Directory Numbers

    Other Phone Configuration Tasks

    An Overview of VoIP Gateways

    Utilizing Cisco's VoIP Gateways

    Understanding Legacy Telephony Interfaces and Signaling

    Gateway Protocol Support

    Monitoring CallManager Activity

    CiscoWorks 2000

    Call Detail Records

    Using Remote Administration Tools

    Understanding the Packages, Licensing, and Upgrades

    CallManager Software

    Media Convergence Servers

    IP Telephones

    Voice Gateways

    What to Expect in the Next Version of Cisco CallManager



    Chapter 5 Utilizing AVVID Applications and Software Solutions


    What Is Call Processing?

    Utilizing Call Processing

    The Development of CallManager

    CallManager 2.4

    CallManager 3.0

    IOS CallManager

    Utilizing CallManager

    Call Manager Features

    Configuring the Bulk Administration Tool (BAT)

    Adding Signaling System #7 (SS7)

    Using Cisco SC2200

    An Introduction to Active Voice

    The Unity Product Line

    Internet Communications Software (ICS)

    ACD (Automatic Call Distribution)

    Cisco IP Contact Center Solutions

    Intelligent Contact Management (ICM)

    Customer Interaction Suite

    Network Applications Manager (NAM)

    The Video Component of AVVID

    IP Video Conferencing (IP/VC)

    Content Delivery Networks (CDN)

    Utilizing WebAttendant

    The WebAttendant Interface

    Utilizing Soft Phone



    Chapter 6 Utilizing Unified Messaging and Active Voice


    Understanding Unified Messaging

    The Benefits of Unified Messaging

    Utilizing Voice Mail (VM) over IP

    Utilizing Fax, Web, and E-mail over IP

    Factoring in QoS Considerations

    What Is Active Voice?

    Unity Enterprise

    Hardware and Platform Requirements and Recommendations

    Software Overview

    Configuring Active Voice

    Stand-Alone Voice Messaging Server

    Stand-Alone Voice Messaging Server with LAN Administration

    Unified Messaging: One Exchange Server

    Unified Messaging with More Than One Exchange Server



    Chapter 7 Design Considerations in a WAN/Campus Environment


    Traffic Engineering Principles for Packet Voice Networks

    Analyzing Existing WAN Facilities

    Applying Traffic Engineering

    Quality of Service

    QoS Issues in the WAN

    QoS Issues in the LAN

    LAN Infrastructure Basics and IP Telephony

    Designing Enterprise Dial Plans

    Dialed Numbers and Number Modification

    Call Routing Decision Points

    Dial Plan Groups and Calling Restrictions



    Chapter 8 The Cisco AVVID Fast Track


    A Hardware Overview

    IP Phones

    Routers & Modules

    Switches & Modules




    Voice Trunks and Gateways

    ICS 7750

    A Software Overview


    Active Voice

    Soft Phone

    Web Attendant

    AVVID Design Considerations

    PBX Migration Strategies



    Appendix A Optimizing Network Performance with Queuing and Compression


    Network Performance

    Queuing Overview

    Queuing Methods and Configuration

    Selecting a Cisco IOS Queuing Method

    Verifying Queuing Operation

    Weighted Random Early Detection (WRED) Overview

    Tail Drop

    Weighted Random Early Detection (WRED)

    Flow-Based WRED

    Data Compression Overview

    Hardware Compression

    Selecting a Cisco IOS Compression Method

    Verifying Compression Operation




Product details

  • No. of pages: 608
  • Language: English
  • Copyright: © Syngress 2001
  • Published: February 8, 2001
  • Imprint: Syngress
  • eBook ISBN: 9780080476735

About the Author

Wayne Lawson

Wayne A. Lawson II (CCIE # 5244) currently with iPexpert, Inc., formerly a Systems Engineer with Cisco Systems in Southfield, Michigan. With over 9 years of experience in the IT industry, his certifications include the Cisco CCIE, CCNA, & CCDA, Nortel Networks NNCSE, Certified Network Expert (CNX) Ethernet, Microsoft MCSE, Novell CNE, and Banyan Systems CBE. His core area of expertise is in the Routed Wide Area Network (WAN) arena as well as the Campus Switching arena.

Ratings and Reviews

Write a review

Latest reviews

(Total rating for all reviews)

  • anwar Mon Jun 22 2020


    good book