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Configuration Management Metrics - 1st Edition - ISBN: 9780080964454, 9781437778342

Configuration Management Metrics

1st Edition

5.0 star rating 1 Review
Author: Frank B. Watts
Paperback ISBN: 9780080964454
eBook ISBN: 9781437778342
Imprint: William Andrew
Published Date: 21st September 2009
Page Count: 280
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Configuration Management Metrics: Product Lifecycle and Engineering Documentation Control Process Measurement and Improvement provides a comprehensive discussion of measurements for configuration management/product lifecycle processes. Each chapter outlines one of the most important measures of merit – the need for written policy and procedures. The best of the best practices as to the optimum standards are listed with an opportunity for the reader to check off those that their company has and those they do not. The book first defines the concept of configuration management (CM) and explains its importance. It then discusses the important metrics in the major CM and related processes. These include: new item release; order entry/fulfillment; request for change; bill of material change cost; and field change. Ancillary processes which may or may not be thought of as part of these major processes are also addressed, including deviations, service parts, publications and field failure reporting.

Key Features

    • Provides detailed guidance on developing and implementing measurement systems and reports
    • Demonstrates methods of graphing and charting data, with benchmarks
    • A practical resource for the development of Engineering Documentation Control processes
    • Includes basic principles of Product Lifecycle processes and their measurement


    Engineering designers and managers; anyone involved in configuration management functions

    Table of Contents



    List of figures

    List of tables

    Chapter 1 Introduction

    What is CM?

    Setting the stage for innovation

    Bridge the gap

    CM processes

    Why is measurement important

    Importance/urgency of metrics

    CM process ladder

    Process quality

    Chapter 2 Metrics and process requirements

    Timeliness of reporting

    The first step to improvement

    Not enough data/too much data

    Metric formats

    Thru-put time

    Frequency of reporting

    Policy and procedure requirements

    Work in process (WIP) and thru-put time

    Getting management’s attention

    Management champion

    Training metrics

    Setting goals

    Tooting your horn

    Facts database


    Benchmarking survey – general

    Chapter 3 New item release

    Release standards, definition and rules

    New product time to market

    Release process flow diagram

    Release activity data

    Release activity summary

    Release – sorting out what’s important

    Development process case study

    Release in lead time

    Release time benchmarks

    Support and manufacturing process documents

    Other engineering release metrics

    Release process quality

    Release phase status

    Benchmarking survey – release process

    Chapter 4 Order entry and fulfillment

    Order entry process

    Order fulfillment

    Promise to deliver

    Make to order

    Design to order

    Make to print

    Make to stock

    Order entry and fulfillment process quality

    Chapter 5 Bill of material (BOM) process

    BOM process standards

    Part number assignment

    Item master file

    Multiple BOMs

    BOM reconciliation and correction

    New product BOM status

    BOM levels

    Benchmarking survey – BOM process

    Chapter 6 Request process

    Request process standards

    Request flow diagram

    Request action items list

    Request process time metrics

    Request rejection is OK

    Benchmarking survey – request process

    Chapter 7 Ancillary processes


    Deviation standards

    Deviation to make a fast change

    Service parts


    Failure reporting

    Chapter 8 Change cost

    Benchmarking survey – change cost

    Cost standards

    Average cost of a change


    Market demand

    Cost metric and application

    Real cost reductions

    Other possible cost metrics

    Bottom line

    Chapter 9 Change process

    Change standards


    Change class

    Change control process flow

    Engineering phase

    Technical release/point of no return

    Configuration Management phase

    Manufacturing phase

    Change process summary

    Case study

    Engineering phase metrics

    Point of no return metrics

    CM phase metrics

    Manufacturing phase metrics

    Total change process time

    Change process quality

    Benchmarking survey – change process

    Chapter 10 Field change metrics

    Field change standards

    Field change process flow

    Field change order metrics

    Field installation performance

    Field change volume

    Benchmarking survey – field changes

    Chapter 11 Definitions

    Data dictionary

    Acronyms and terms




    No. of pages:
    © William Andrew 2010
    21st September 2009
    William Andrew
    Paperback ISBN:
    eBook ISBN:

    About the Author

    Frank B. Watts

    Frank Watts has over forty-eight years of industrial and consultation experience as a design engineer, industrial engineer, manufacturing engineer, systems analyst, project manager, and in management. He founded his own specialist configuration management company to provide specific expertise in product release, change control, bills of material and other engineering documentation control issues.

    Formally a director of engineering services, a director of operations and a director of manufacturing engineering, Watts has worked for Caterpillar, Collins Radio, Control Data, Storage Technology, UFE and Archive. He has guided the development of engineering change control processes at numerous companies and made significant contributions towards improving new product release processes, installing MRP/ERP systems and new numbering systems, as well as helping companies attain a single BOM database and guided reengineering of CM processes. He is an NDIA Certified Configuration and Data Manager, author of several magazine articles and author of the Engineering Documentation Control Handbook and CM Metrics.

    Affiliations and Expertise

    EC3 Corp, Winter Park, CO, USA

    Ratings and Reviews