Configuration Management Metrics

1st Edition

Authors: Frank B. Watts
Paperback ISBN: 9780080964454
eBook ISBN: 9781437778342
Imprint: William Andrew
Published Date: 21st September 2009
Page Count: 280
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Configuration Management Metrics: Product Lifecycle and Engineering Documentation Control Process Measurement and Improvement provides a comprehensive discussion of measurements for configuration management/product lifecycle processes. Each chapter outlines one of the most important measures of merit – the need for written policy and procedures. The best of the best practices as to the optimum standards are listed with an opportunity for the reader to check off those that their company has and those they do not. The book first defines the concept of configuration management (CM) and explains its importance. It then discusses the important metrics in the major CM and related processes. These include: new item release; order entry/fulfillment; request for change; bill of material change cost; and field change. Ancillary processes which may or may not be thought of as part of these major processes are also addressed, including deviations, service parts, publications and field failure reporting.

Key Features

    • Provides detailed guidance on developing and implementing measurement systems and reports
    • Demonstrates methods of graphing and charting data, with benchmarks
    • A practical resource for the development of Engineering Documentation Control processes
    • Includes basic principles of Product Lifecycle processes and their measurement


    Engineering designers and managers; anyone involved in configuration management functions

    Table of Contents

    Acknowledgements Preface List of figures List of tables Chapter 1 Introduction What is CM? Setting the stage for innovation Bridge the gap CM processes Why is measurement important Importance/urgency of metrics CM process ladder Process quality Chapter 2 Metrics and process requirements Timeliness of reporting The first step to improvement Not enough data/too much data Metric formats Thru-put time Frequency of reporting Policy and procedure requirements Work in process (WIP) and thru-put time Getting management’s attention Management champion Training metrics Setting goals Tooting your horn Facts database Benchmarking Benchmarking survey – general Chapter 3 New item release Release standards, definition and rules New product time to market Release process flow diagram Release activity data Release activity summary Release – sorting out what’s important Development process case study Release in lead time Release time benchmarks Support and manufacturing process documents Other engineering release metrics Release process quality Release phase status Benchmarking survey – release process Chapter 4 Order entry and fulfillment Order entry process Order fulfillment Promise to deliver Make to order Design to order Make to print Make to stock Order entry and fulfillment process quality Chapter 5 Bill of material (BOM) process BOM process standards Part number assignment Item master file Multiple BOMs BOM reconciliation and correction New product BOM status BOM levels Benchmarking survey – BOM process Chapter 6 Request process Request process standards Request flow diagram Request action items list Request process time metri


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    William Andrew
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    About the Author

    Frank B. Watts

    Frank Watts has over forty-eight years of industrial and consultation experience as a design engineer, industrial engineer, manufacturing engineer, systems analyst, project manager, and in management. He founded his own specialist configuration management company to provide specific expertise in product release, change control, bills of material and other engineering documentation control issues. Formally a director of engineering services, a director of operations and a director of manufacturing engineering, Watts has worked for Caterpillar, Collins Radio, Control Data, Storage Technology, UFE and Archive. He has guided the development of engineering change control processes at numerous companies and made significant contributions towards improving new product release processes, installing MRP/ERP systems and new numbering systems, as well as helping companies attain a single BOM database and guided reengineering of CM processes. He is an NDIA Certified Configuration and Data Manager, author of several magazine articles and author of the Engineering Documentation Control Handbook and CM Metrics.

    Affiliations and Expertise

    EC3 Corp, Winter Park, CO, USA